Mancomunidad 9

What is the most common factor affecting maintenance activity during an equipment turnaround delivery from the perspective of HMAN factors (1-26). Improper tool transfer is the most common factor affecting maintenance activity during an equipment shift transfer. Improper transfer of work tasks is the most common factor affecting maintenance activity during an equipment shift transfer. Lack of verbal communication is the most common factor affecting maintenance activity during an equipment shift transfer.

What does the term "error chain" mean in aviation (1-28). Refers to the concept that, more often than not, an accident has several contributing factors, rather than a single event. The installation of several consecutive parts, without functional verifications. Refers to the chain of responsibility within the maintenance organization.

Why is it important for individuals and organizations to recognize Murphy's law (1-30). It is important to recognize Murphy's law in order to recognize risks and implement improvements. It is important to recognize Murphy's law to avoid accidents caused by irresponsible behavior. It is important to recognize Murphy's law that, yes, if an opportunity for error is allowed, this error will be realized.

What is the purpose of the Dirty Dozen (10-4). The purpose of the dozen list is to prioritize human error accident precursors to prevent accidents and incidents. The purpose of the Dirty List Dozen is to provide a comprehensive training program for human performance in maintenance. The purpose of the dirty dozen list is to initiate open discussions about human error in various industries and workplaces.

Good workspace design, environmental management and procedures that create 'safety zones', 'safety circles' or 'no disturb areas' around workers engaged in critical tasks are effective mitigations against which of the dozens of dirty hazards (10-14). Distraction is mitigated by good workspace design, environmental management and procedures that create 'safety zones', 'safety circles' or 'no disturbance areas around workers. Lack of awareness is mitigated by good workspace design, environmental management and procedures that create 'safety zones', 'safety circles' or 'no disturb areas' around workers. Lack of resources is mitigated by good workspace design, environmental management and procedures that create 'safety zones', 'safety circles' or 'no disturb areas' around workers.

What are effective methods to counteract the effect of lack of knowledge? (10-11). Referring to checklists and publications are effective methods to counteract the effect of lack of knowledge. Making assumptions or working from memory are effective methods of counteracting the effect of lack of knowledge. Exercise, adequate sleep and a good diet are effective methods to counteract the effect of lack of knowledge.

Being insecure can lead to ineffective communication and harm teamwork for what reason? (10-7). Because others may force insecure team members to accept the majority opinion, even if it is wrong. Because assertiveness is about compromising our standards. Because non-assertive team members communicate honestly but inappropriately.

Which of the following is the definition of short-term memory? (2-34). Short-term memory is also called "cache memory", and stores a small amount of information for 1-2 seconds, until it is analyzed and then processed or discarded. Short-term memory is also called temporary memory and stores a small amount of information for approx. 6-10 hours. Short-term memory is also called working memory and stores a small amount of information for a relatively short duration (10-20 seconds).

What part of the eye contains the rods and cones (2-6). The cornea contains the rods and cones. The retina contains the rods and cones. The lens contains the rods and cones.

How many pieces of information can the care system deal with at any given time?. The care system can only deal with 1 thing at a time. The care system can deal with 5-7 things at a time. The care system can deal with more than 10 things at a time.

Extrinsic motivation occurs in which of these behaviors? (3-15). Extrinsic motivation occurs in behaviors motivated by external rewards or punishment avoidance. Extrinsic motivation occurs in behaviors motivated by internal desires and personal enjoyment. Extrinsic motivation occurs in behaviors that are not related to any form of motivation.

Which of the following are skills of a good team leader (3-43). The ability to control the group of people by issuing clear orders and administering punishments occasionally, to ensure that the group respects him/her. Be a skilled aircraft maintenance technician, capable of performing complex maintenance tasks personally. The ability to lead by example, motivate, reinforce a good attitude and behavior.

What is the purpose of the dream (4-28)?. The purpose of sleep is to restore and replenish the body and brain. The purpose of sleep is to synchronize circadian rhythms with the natural order of day/night exchange. The purpose of sleep is only to eliminate tiredness.

What is the possible consequence of alcohol or drug abuse for an aircraft maintenance engineer (4-40). The possible consequence of alcohol or drug abuse for an aircraft maintenance engineer is improved performance. The possible consequence of alcohol or drug abuse for an aircraft maintenance engineer is suspension of license or company authorization. The potential consequence of alcohol or drug abuse for an aircraft maintenance engineer is shortened/decreased reaction times.

A person's level of experience, knowledge and skill has the greatest effect on what type of workload (4-20). Unplanned workload is most affected by a person's level of experience, knowledge and skill. Planned workload is most affected by a person's level of experience, knowledge and skill. Subjective workload (perceived workload) is most affected by a person's level of experience, knowledge and skill.

What typical behaviors may demonstrate a lack of situational awareness (5-22). Study the task carefully and do it meticulously. Discuss the task in question with co-workers. Rushing to complete work or getting distracted by talking to co-workers about unrelated topics.

When can it be a distraction from the light glare (5-11). Light glare can only be a distraction if it is direct. Indirect/reflected light does not cause a distraction. Light glare can only be a distraction if it is indirect or reflected. Direct light does not cause a distraction. Light glare can be distracting if it is direct, and indirect/reflected light can also be distracting.

How should a Part-145 organization identify critical maintenance tasks (6-14). Critical maintenance tasks are identified by performing regular audits under the control of the quality department and identifying findings and deficits. Critical maintenance tasks are identified by reviewing regulations, type certificate holder (TCH) data, occurrence reports, audit results and training comments. Critical maintenance tasks are identified by interviewing maintenance personnel to determine which tasks are particularly prone to errors due to human factors.

What is the purpose of the list of "critical maintenance tasks" (6-14). The list of "critical maintenance tasks" is to ensure flight safety. The list of "critical maintenance tasks" is to reduce maintenance costs. The list of "critical maintenance tasks" is to comply with regulations.

What form of communication is most commonly used within aircraft maintenance teams (7-12). Written communication through service bulletins and work cards is most commonly used within aircraft maintenance teams. Spoken communication for daily interactions is most commonly used within teams in aircraft maintenance. Written and spoken communication is equally common within aircraft maintenance teams.

What is a passive listener (7-19). A passive listener is someone who lacks discipline and is therefore susceptible to expectation errors. A passive listener is someone who is confident that he or she has fully understood a conveyed message. A passive listener is someone who does not confirm, challenge or clarify the message received, but only listens, so he/she cannot be sure that he/she received the message correctly.

Why is it important to keep the work record up to date even if the technician will complete the work himself (7-26). This is necessary to ensure that management can always check the progress of the work. This is necessary in case the work has to be delivered for unforeseen reasons. This is necessary to ensure that working hours are recorded correctly.

What is latent error (8-9). It means an error with negligent consequences. It means an opportunity left for an error, but did not happen yet. It is an error, whose effect of might be felt later, sometimes years later.

At which of the following stages do mistakes type of error most commonly occur?. Mistakes most commonly occur at the task execution stage. Mistakes most commonly occur at the storage stage. Mistakes most commonly occur at the preparation/planning stage.

What is violations? (8-24). Violation means any selection of the incorrect MM procedure. Violation is any deviation from procedure, deliberate or unintentional. Violation is the deliberate breaking of procedures or rules.

In a well-designed system or procedure, what should be a feature of errors made by aircraft engineers? (8-8). Errors made by aircraft engineers should be variable. Errors made by aircraft engineers should be constant. Errors made by aircraft engineers should be reversible.

How does Meda differ from traditional error investigations?. MEDA differs from traditional error Investigations because it focuses on blaming and empowering employees. MEDA differs from traditional error investigations because it focuses on identifying contributing factors rather than individual employees. MEDA differs from traditional error investigations because it adds value through additional training for employees who made errors.

How can an employee firmly adhere to a code of moral values in the workplace (9-104). An employee can follow a code of moral values in the workplace by following the instructions provided in the company's standard procedures: MOE. An employee can follow a code of moral values in the workplace by relying on his or her education and life experiences (Super-ego by Freud). An employee can follow a code of moral values in the workplace by attending regular human factors training sessions.

How much of the accidents, statistically, can be attributed today to human error (pilot and maintenance combined) (1-5). Human error accounts for approx. 10% of accidents in aviation. Human error accounts for approx. 20% of aviation accidents. Human error accounts for approx. 80% of aviation accidents.

When did awareness of human factors issues in aviation maintenance engineering become significant?. Awareness of human factors issues in aviation maintenance engineering became significant after the Tenerife disaster in 1977 and the UAL 173 fuel starvation accident in 1978. Awareness of human factors issues in maintenance became significant after the Eastern Airlines L-1011 incident in Miami in 1983, the Jal B-747 disaster in 1985 and the BAC 1-11 windshield crash in 1990. Human factors awareness issues have always been significant in aviation maintenance engineering.

Which of these dirty factors is most likely to make a retired, irrational, and angry technician (10-9). Fatigue is likely to cause a technician to withdraw, be irrational and angry. Complacency is likely to make a technician withdrawn, irrational and angry. Lack of resources is likely to cause a technician to withdraw, be irrational and angry.

Can lack of assertiveness be overcome (10-7). You can learn by gaining knowledge, staying focused, calm, rational and learning to deflect criticism of the consequences of the proposed actions of others. No, this is not an acquired skill, but Entirely depends on personality type. Lack of assertiveness is not a problem in the aviation industry, as professionals are well educated and will generally know how to "stand their ground" and refrain from accepting inappropriate compromises.

What kind of attention occurs when a person consciously attends to one source while showing other sources in the background (2-28). Selective attention occurs when a person consciously attends to one source while showing other sources in the background. Divided attention occurs when a person consciously attends to one source while showing other sources in the background. Focused attention occurs when a person consciously attends to one source while showing other sources in the background.

When is 'diffusion of responsibility' likely to occur? (3-9). Diffusion of responsibility is likely to occur when responsibility is given to a group of people. Diffusion of liability is likely to occur when liability is given to one person exclusively. Diffusion of responsibility is likely to occur when responsibility is given to a group or an individual exclusively.

What need is the most basic in Maslow's hierarchy of needs? (3-13). Physiological needs are at the foundation of Maslow's hierarchy of human needs. Safety and security needs are at the foundation of Maslow's hierarchy of human needs. Self-actualisation needs are at the foundation of Maslow's hierarchy of human needs.

What is a quick and effective way to increase staffing levels to remedy a staffing shortfall in the event of a sudden increase in workload? (4-51). A quick and effective way to increase staffing levels to remedy a staffing shortfall in the event of a sudden increase in workload is to recruit contractors. A quick and effective way to increase staffing levels to remedy a staffing shortfall in the event of a sudden increase in workload is to recruit more trainees. A quick, safe and effective way to increase staffing levels to remedy a staffing shortfall in the event of a sudden increase in workload is to reduce supervisory monitoring.

What are the possible long-term effects of alcohol consumption (4-41)?. The possible long-term effects of alcohol consumption are dependence and damage to the kidneys, liver and brain. Possible long-term effects of alcohol consumption are improved sleep quality and, therefore, reduced fatigue levels. The possible long-term effects of alcohol consumption are none, no long-term effects of alcohol consumption have been demonstrated.

What hand-related syndrome is associated with the overuse of vibrating hand tools and equipment (5-14). Carpal tunnel syndrome (CTS) is associated with excessive use of vibrating hand tools and equipment. Trigger finger is associated with the excessive use of vibrating hand tools and hand-held equipment. Vibration white finger syndrome (VWF) is associated with the overuse of vibrating hand tools and equipment.

When conducting repetitive visual inspections, what is a defense against low arousal and possibly with a view to defects (6-11). Doing inspections as quickly as possible within a single time period is a good defense against low excitement and possibly with a view to defects. Taking short breaks between discrete visual inspection tasks is a good defense against low arousal and possibly with a view to defects. Doing a low-level inspection and then repeating the same inspection several times is a good defense against low excitation and possibly defect sights.

How can physical cues be used to communicate information safely and effectively in maintenance (7-12)?. Physical cues are used using placards or tags attached to the lockout devices. Physical cues will be used by speaking loudly and clearly to ensure understanding. Physical cues will be used by using facial expressions and hand gestures.

What three ego states constitute the transactional analysis communication model (7-6). The transactional analysis model of analysis comprises the parent, the child and the identification. The transactional analysis model comprises the parent, the adult and the child. The transactional analysis model of communication comprises the child, the adult and the super ego.

Why is it important for aircraft maintenance engineers to learn from their own mistakes and the mistakes made by others in the industry (8-46). It is important to improve the load factor of airlines. It is important to reduce the probability or criticality of further errors. It is important for aircraft maintenance engineers to learn from their own mistakes and the mistakes made by others in the industry to maintain high reliability in maintenance tasks.

Which of the following hardware items are least likely to be omitted during complex maintenance tasks (8-40). Washers are less likely to be skipped during complex maintenance tasks. Panels are less likely to be omitted during complex maintenance tasks. Fasteners are less likely to be omitted during complex maintenance tasks.

Which of the following types of error can be predicted and therefore controlled (8-6)?. Variable errors are easier to predict and control. Constant errors are easier to predict and control. Design errors are easier to predict and control.

Why is it important for technicians to be assertive in aircraft maintenance safety management (9-116). Assertiveness in aircraft maintenance safety management is important to avoid conflicts with peers and superiors. Assertiveness in aircraft maintenance safety management is important to maintain good relationships within your team. Assertiveness in aircraft maintenance safety management is a fundamental necessity for SMS success.