PEGA BA CERT

Which two statements are true regarding approvals? (Choose Two). You can configure a Stage change to occur when a user provides approval. Approval Steps must be configured to go to a specific user. A user can approve a purchase request through a mobile notification. Users must be logged in to the application to provide approval.

Which requirement is best implemented by using a Wait Step in a Case?. You cannot complete a purchase Case on a website unless you complete a New Account child Case. You must pause a Case until a user uploads a signed document. You cannot proceed with an expense report until a manager approves the request. You must send an email after a user completes a form.

In a Customer Service Case Type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Configure the Customer Survey Stage never to skip. Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey. Configure the Customer Survey Stage with a custom Condition to skip when the customer does not indicate interest in filling out a survey. Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.

What are two benefits of using Insights? (Choose Two). Insights allow you to modify application data to fit your business requirements. Insights allow you to share data queries between users to support collaboration. Insights allow you to transform data queries into tables or visualizations to make data analysis easier. Insights allow you to create new application data to improve your business outcomes.

Which two scenarios describe the appropriate use of an Approve/Reject Step?. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the Case is routed to the employee’s direct manager; otherwise, the Case is routed to the department manager. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the Case continues. If the manager decides that the evaluation needs additional elaboration, the Case is routed back to the employee. Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment. Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the Case is routed to the Worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the Case is routed to the general CSR Work Group.

Which two assets are assigned to a release and used to estimate the project scope and duration?. Data objects. Processes. Case Types. Work Groups. Channels.

A 1 , also known as a team, shares resources and work across different business units, divisions, or across the entire organization without affecting organizational hierarchy. Each operator who is a member of the team receives Assignments from the 2 to their individual 3 to support the new cross-functional workflow. 1. 2. 3.

Completa la frase Adding instructions to a Step:__________________. describes the business value of the step. defines the step. describes to users the action to take in a step. instructs an app dev how to bulid the step.

Javi is a Pega Business Architect (BA) working on a project redesigning a fraud resolution process. Stakeholders from the Business team want the Manager of the Fraud department to continue manually distributing tasks to the CSRs. But both Javi and the IT team, understanding the Workflow Automation capabilities of Pega Platform™, know that the task routing can be automated using business logic. What skill must Javi use to get the Business team to incorporate IT's proposed solution into the business process?. Change management. Communication and facilitation. Process Design. Analytical.

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?. Route to. If approved then. If rejected then.

Which two options are available when configuring a View?. Create a new field that uses a calculation function. Add new fields to the View. Create a new data object. Reuse saved Views.

Select two use cases supported by Agile Workbench. The Lead System Architect needs to adjust the due date for several user stories. During a scenario test, the Quality Analyst discovers and records an application bug. The Lead System Architect prototypes a new application feature for the IT project team. The IT project team discusses how many System Architects are needed and reports back to the Project Delivery Lead.

Anna is a Pega Business Architect (BA). The project that Anna is currently working on uses the Agile delivery approach. Which of the project stakeholders does Anna coordinate with to ensure that a software bug discovered by the project's Quality Analyst does not negatively affect the project's scope?. System Architect (SA). Business Analyst. Subject Matter Expert (SME). Product Owner.

Which scenario requires you to set default property values?. A customer receives a suggested product based on recent product search history. The arrival day and departure day for a hotel reservation is equal to today and tomorrow, respectively. An Assignment is automatically assigned to the default Work Queue for the consulting team. A manager approves or refuses hardware purchases within a week of the purchase request submission date.

What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two). Blueprint enables users to generate customer sample data. Blueprint encourages collaboration to facilitate rapid application development. Blueprint uses pre-built application templates and Case Types. Blueprint works only in English.

Select three responsibilities that a Pega Business Architect (BA) has in relation to the Pega project implementation team working with any Agile project framework. (Choose Three). Manage the project team's backlog. Develop scenarios to test application functionality. Plan current and future application needs. Assign IT team members user stories on which to work. Execute the assigned work on schedule.

Drag the Case Type or data object name from the bottom to the appropriate location in the data hierarchy. You are designing a customer support request Case Type. The Case Type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?. CASE TYPE. DATA OBJECT. DATA OBJECTS.

Pega Cloud® Services is Pega's fully managed solution for deploying Pega Platform™ applications in the cloud. True. False.

Drag the term from the bottom to the appropriate business Case. A home appraisal Case requires a house older than 40 years to be tested for asbestos. If the home is 40 years old or greater, additional information is required. If the home is less than 40 years old, the appraisal Case moves forward. A medical insurance claims Case for a flu shot or annual exam is automatically approved. All other medical claims, such as visits to a specialist or alternative practitioners, require additional review by a claims agent. A car insurance claims Case always requires a claims agent to assess the claims report. If the claim includes images of the vehicle damage, the claim report must also include them. An onboarding Case requires that new employees receive an assigned seating location. If an employee is remote, it is unnecessary to assign a seating location or office equipment. The Facilities Setup Process starts if the employee is not remote. Otherwise, the Process does not execute.

Drag the studio name to the Pega Platform™ description with which it aligns. Low-code/No-code application development. Create and manage models powered by decisioning and AI. Advanced application configuration beyond App Studio. Technical administration, background processing, and monitoring.

Which two actions can you perform from the Explore Data landing page? (Choose Two). Filter, sort, or group data for product inventory. Edit medical facility data for a health insurance application. Create a new Sales data field to reference an Insight Rule. Create a pie chart for customer satisfaction data.

Which requirement can you satisfy by using an optional action?. An application randomly sends a survey to customers after the resolution of the Case. Reassign any Task that remains open after three days to another user. Allow a user to transfer a Case to another employee at any Stage of the Case. Require a separate approval Process whenever an order exceeds USD 10,000.

Identify each of the choices as a value or best practice of Pega Express™. Value. Best practice.

In an online banking application, a Transaction inquiry Case is created when a suspicious transaction is detected. If the customer verifies that the transaction was unauthorized, Pega Platform creates a Fraud investigation Case, which can be spun off into investigations as appropriate. Details about the transaction are collected in the Transaction inquiry Case. Those details are populated in the Fraud investigation Case. What two actions do you perform to achieve this configuration in App Studio? (Choose Two). Reference the transaction data from the parent Case in the child Case. Propagate the transaction data from the parent Case to the child Case. Configure Transaction inquiry as a parent Case and Fraud investigation as a child Case. Configure Fraud investigation as a parent Case and Transaction inquiry as a child Case.

What type of Step typically requires contextual instructions?. Collect Information. Send email. Create Case. Change Stage.

In which two situations do you use a Data Transform? (Choose Two). Create properties after creating a Case. Create a Data Record. Reuse a property value in a different form. Copy data from one page to another.

The following validation criteria triggers an error message: Update Operator is equal to "operationsdir@co.com" and Case Status is not equal to "Open" Given the validation criteria, which data set triggers the error message?. Update Operator = "operationsdir@co.com" Urgency = 45 Case Status = "Resolved". Update Operator = "operationsmgr@co.com" Urgency = 45 Case Status = "Open". Update Operator = "operationsdir@co.com" Urgency = 50 Case Status = "Open". Update Operator = "operationsmgr@co.com" Urgency = 50 Case Status = "Pending-Review".

An Assignment uses the Service-Level Agreement described in the following list. Passed Deadline intervals can repeat. • Initial Urgency: 5 • Goal: 12 hours and increase Urgency by 10 • Deadline: 24 hours and increase Urgency by 15 • Passed Deadline: 4 hours, increase Urgency by 20, and limit events to 5 What is the Assignment Urgency 36 hours after the Case reaches the Assignment?. 70. 90. 50. 85.

Identify the Pega Rule that meets the needs of your application by automatically mapping response data from a custom prompt directly to a field or fields in the Data Model: Data Transform. Data Page. Pega GenAI Autopilot™. GenAI Connect.

You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record. 1. 2.

Drag each action to the area in which they are necessary to complete the task. Create an operator. Create a presona.

In Constellation, Primary Fields reduce the need to additional UI configuration by ensuring the fields that are most relevant to a Case are automatically displayed on the Details View. TRUE. FALSE.

UCom wants its shopping website to share an update about order acceptance and the expected delivery time of the product. Which Automation Step is most suitable to achieve this objective?. Send Notification. Update Case. Push Notification. Post to Pulse.

How does the Passed Deadline interval differ from the Goal and Deadline intervals?. Passed Deadline intervals do not have escalation actions. Passed Deadline intervals do not have Urgency values. You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio only. Goal and Deadline intervals do not repeat.

Which of the following scenarios applies to Case Life Cycle design?. A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers. An online retailer creates three separate Pega Platform™ applications to handle purchase orders. One application manages customer orders from the website of the business. In the second application, the warehouse team checks inventory and packages the item for delivery. The business uses a third application to manage shipping from a third-party delivery service. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking Case Type with three Stages: Reservation request, Validation, and Confirmation.

In an online shopping application, the primary Case Type PurchaseOrder has two child Case Types: Payment and Packaging. In processing PurchaseOrder Case PO-11, the system creates Payment Case Pay-37 and Packaging Case Pac-56. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?. Pac-56 must resolve before Pay-37 can resolve. PO-11 must resolve before Pay-37 and Pac-56 resolve. PO-11 can resolve when either Pay-37 or Pac-56 resolve. Both Pay-37 and Pac-56 must resolve before PO-11 can resolve.

Which of the following is a specific advantage of the Constellation design system?. View Configuration is managed in Dev Studio. Provides a consistent user experience. Designed so that users can interact with business objects on multiple tabs. Used in a single business context.

Test early and often, Update rule, and maintain version history are best practices of the 1 of software delivery with Pega. Create test environments, User version control, and employ a rollback strategy are best practices of the 2 stage of software delivery with Pega. 1. 2.

To determine how to process a loan application, you configure an application to evaluate an applicant's credit score for a mortgage loan Case. If the credit score of the applicant is >700, the Case goes immediately to underwriting. If the credit score of the applicant is <500, the applicant is sent an email denying the loan application. Otherwise, the Case requires a follow-up review by a loan officer. Which flow correctly captures the business decisions described?. aa. sss. ddd. ffff.

As a Pega Business Architect (BA), with which three stakeholders from the project team do you collaborate to manage the scope, timeline, and budget for a project? (Choose Three). Project Delivery Lead. Scrum Master. Product Owner. System Architect. Business Analyst.

Identify three principals of Pega's Center-out™ business architecture. (Choose Three). Manage intelligence centrally. Complicate data access, keep logic complex. Focus on outcomes, align your process. Manage variations to be scale-ready. Drive business logic with Channels.

Select three benefits that Pega Express™ brings to the implementation of a Pega Platform™ application. (Choose Three). Pega Express manages risk and delivers with consistency. Pega Express is a new, cutting-edge delivery approach. Pega Express works only with a phased approach. Pega Express is client-focused and outcome-driven. Pega Express unlocks the power of Pega.

Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three). Process and Task mining increases operational inefficiencies throughout the business process. AI-generated imagery entertains customers as they await Case resolution. Natural language processing (NLP) takes unstructured text and converts it into actionable data. Customer interactions are personalized by using AI-generated next best actions. Predictive and adaptive analytics increase operational effectiveness by anticipating missed deadlines.

As a Pega Business Architect, you are encouraging project stakeholders to use Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of the Pega Express™ value are you applying to your project as a result?. Design for great experiences. Solve the business problem. Leverage the power of Pega. Accelerate time to value.

A business process requirement states that users can modify the shipping address at any time without interrupting the primary path of the Case. Which of the following options is the best way to design for this requirement?. Add a Process in a Stage. Add an Optional action to the Case Type. Add a Process to an Alternate Stage. Add a Step in a Process.

Drag the appropriate attribute to the use case scenario. A promotion is available when a shopper has spent USD100. The Apply Promotion button is grayed out until there is USD100 in merchandise in the cart. A customer must fill out their address in order to proceed to the next page. When a user selects Mobile as their preferred communication method, a Mobile Phone Number field is displayed.

The 1 Field Type defines a field to access data stored in a Data Page. The 2 Field Type defines a field to access data users supply in the Case. 1. 2.

In an online shopping Application, you use 1 to visualize data about recent returns. From the 2 , you analyze the types of returns and the amount of each return. In the 3 ,you select a clustered column, and then you add the Case ID count, Return amount, and Purchase type fields. In the 4 , you add a tooltip and update the legend. 1. 2. 3. 4.

drag correct option. Handles deviations from the primary path. Contains Processes and Steps that are part of usual Case processing. Defines Case behavior at the end of the Case Life Cycle. Contains Processes and Steps for users to enter initial data.

In a mortgage application, the user creates a loan request. Before approving the loan request, the loan officer must receive the appraisal results. How can you configure the Case Types to reflect the loan request and appraisal relationship?. Make Loan Request a parent Case Type and Appraisal a child Case Type. Make both Loan Request and Appraisal parent Case Types. Make Appraisal a parent Case Type and Loan Request a child Case Type. Make Mortgage a parent Case Type. Make Loan Request and Appraisal child Case Types.

Which one of the following options includes the three pillars of a Pega Platform™ application?. Microjourney, Stages and Steps, Data and Interfaces. Journeys, Personas and Channels, Data and Interfaces. Cases, Channels, and Data Integrations. Microjourneys®, Personas and Channels, Data and Interfaces.

drag correct option. Engages learners in a robust dialogue to address learner-specific needs at all experience levels. Engages AI to provide a response when users add a question mark at the end of the search query. Provides contextual information to end users when running a Case or performing a task. Uses client-specific knowledge to provide contextual information. Provides instructions and suggestions for application development in App Studio.

Which two statements are true about skipping Stages and Processes? (Choose Two). The system never skips Stages unless a Condition is present. You can add only one Condition to a Stage or Process. The system always skips Stages unless there is a Configuration to continue. A Process always begins unless a Condition is present.

In which scenario is it appropriate to remove a landing page from an application?. You are developing a landing page that replaces an existing landing page, which is being deprecated and should not be used by any users. You are developing a landing page that is only relevant for people managers and is not available for individual contributors. You are developing a new landing page that is available for all users. You are developing a landing page that is not available from the main menu by default, but that users can add to the main menu if appropriate.

Select two correct statements about Agile Studio and Agile Workbench. (Choose Two). Work items created in Agile Workbench are only accessible in Agile Workbench. Agile Workbench is accessed through both App Studio and Dev Studio. Agile Studio is integrated with Agile Workbench through Dev Studio. Features are the only work items available in Agile Workbench.

1 provides a data virtualization layer, separating the business logic from the interface configurations. Developers from your IT team use 2 to declare how data is mapped from external sources into your application's 3 and properties. Developers use 4 to ensure that Case data remains synchronized with an organization's systems of record. 1. 2. 3. 4.

A martial arts studio uses a Class Registration Case Type that manages student registration for four optional classes throughout the week. Requirements state that students should be able to change their class registration during the Register class and Confirm registration Stages but not on the Send class details Case Resolution Stage. Which of the following configurations support this requirement?. Create a Stage-only optional action to change the class registration on the Confirm registration Stage. Because this Stage occurs after the Register class Stage, the Register class Stage inherits the Action. Create Stage-only optional actions to change the class registration on the Register class and Confirm registration Stages. Create a Case-wide optional action to change the class registration with a When Condition Rule if the Stage is equal to the Register class or Confirm registration. Create a Case-wide optional action to change the class registration if an operator assigned the Student role is at the Register class Stage.

The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three). Availability. Integrity. Extensibility. Maintainability. Confidentiality.

Identify the use case that requires creating a new Persona. The existing Channel interfaces are too limited for the completion of work to occur. An additional user needs to interact with an application. A new Case Type is created in an application. An additional combination of Channel interface, work routing, and permissions is necessary.

What is a benefit of Pega Platform™ low-code development?. Pega Platform makes low-code development easy for very simple applications only. Pega Platform low-code development increases both productivity and IT involvement. Pega Platform low-code development tools create the code for you. The UI of Pega Platform allows only low-code users to build applications.