PEGA LOW-CODE APP BUILDER EXTENDED

What is a benefit of Pega Platform™ low-code development?. The Pega Platform low-code development tools create the code for you. The Pega Platform user interface allows only low-code users to build applications. Pega Platform makes low-code development easy for very simple applications only. Pega Platform low-code development increases both productivity and IT involvement.

Drag the studio name from the bottom to the Pega Platform description with which it aligns. Technical administration, background processing, and monitoring. Applications powered by built-in decisions and AI. Low-code/No-code application development. Advanced application configuration beyond App Studio.

Drag the development approach from the bottom to align with the correct description box on the left. Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions. Build a mobile and web-based request system, with notifications for collaboration, and SLA tracking to ensure that work is done on time. Use omni-channel development capabilities to unify development activities for all required channels. Collaborate with stakeholders in a common visual language allowing you to focus on business logic. Build integrations to external systems to obtain the data and graphically map that data into your application for a holistic view.

Which two of the following options describe modular design? (Choose Two). Building on a series of components to create models of an application prior to launch. An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts. An application-building development environment that uses graphical user interfaces. Designing for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly. A prescribed presentation layer with information architecture, interactions, accessibility, and data visualizations.

Which of the following definitions best describes low-code?. An application-building environment where users sketch out the details of an application first, then add higher-level concepts. An application building environment where users sketch out the highest-level concepts of the application and add details later. A "builder kit" that is composed of a shared library of UX patterns, made up of components that provide a highly consistent user experience through a systematized collection of design rules and patterns. An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming.

Which of the following is a specific advantage of Pega Constellation?. Pega Constellation focuses primarily on B2C use cases. Pega Constellation is designed so that users can interact with business objects on multiple tabs. Pega Constellation is used in a single business context. Pega Constellation embraces modular design.

Which four of the following terms describe a design system? (Choose Four). Shared library of UX patterns. Low-code App Studio. AI-driven imagery. Toolkit of design components. Presentation layer. UX builder kit.

Which two of the following options are principles of App Studio? (Choose Two). Begin with details to build the big picture. Contextualize the user's needs. Replace OOTB elements and default settings. Add value as fast as possible.

In Constellation, which of the following contains the most critical information about a case?. Collaboration area. Utilities. Global navigation. Summary panel.

Case life cycle design is a model to ______________ and _______________. define the user interface appearance. define how work is completed for each specific customer request. define a structure to create, process, and resolve work. define processes and steps to implement the three necessary stages of work.

When modeling the life cycle of a case, alternate stages ________________________ and ________________________. represent exceptions to the normal course of events. can be sequenced into primary stages. represent a separate, but related, business transaction. can be reached by user action at runtime only.

A Microjourney is a small part of the overall customer journey. The Microjourney focuses on accomplishing multiple goals. False. True.

In which situation is it appropriate to use a multi-step form?. A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter. An onboarding case requires an IT member to set up the hardware for a new hire and a facilities member to set up the desk of the new hire. An employee’s manager, senior manager, and director must review an expense report. A course selection case requires university students to choose courses they are interested in taking. Their academic advisor must approve their proposed schedule.

Which is a benefit of using multi-step forms?. Multi-step forms help a single user complete complex tasks by presenting multiple screens in a logical sequence. Multi-step forms help you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step. Multi-step forms provide a way to add an assignment that is preconfigured with one or more actions that users can take to a process. Multi-step forms provide an easy way to add a step that is preconfigured with functionality to a process, such as sending an email.

Which of the following scenarios applies to case life cycle design?. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation. An online retailer creates three separate Pega Platform™ applications to handle purchase orders. One application manages customer orders from the website of the business. In the second application, the warehouse team checks inventory and packages the item for delivery. The business uses a third application to manage shipping from a third-party delivery service. A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

Which two of the following methods can you use to configure one stage in the case life cycle to advance to the next? (Choose Two). While running a case, use the Actions menu to change the stage. Configure the stage to resolve the case in the stage properties pane. Configure automatic stage transitioning in the stage contextual property panel. Add a Change Stage step.

When modeling the life cycle of a case, stages represent a _______________ or a _________________. time period for a process to complete. subset of data used to resolve a case. transfer of authority. significant change in the status of a case.

How do data records relate to an application?. Data records must be stored using a database table for local data storage. Data records direct how an assignment moves forward. Data records and data objects share the same role, which is to provide structure for data pages. Data records provide access to data that is used to process cases but is not part of an application.

Which two components do you need to model data? (Choose Two). Administrator accounts for everyone that contributes to the data model. Data objects. Fields. External databases to store data.

Drag the words below into the correct boxes. You can view and modify the data model from the ___________________. The ________________ is a visualization tool that shows the relationships between data objects, data pages, and systems of record.

Case ID, Update Operator Name, and Create Date/Time are system fields. Which of the following three actions can you perform in the Visual Data Model? (Choose Three). Delete the Update Operator Name field. Edit the Case ID field. Delete the Email address field. Add a new field. Edit the Phone number field.

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?. User reference. Boolean. Picklist. Text (paragraph).

Which two of the following are use cases for calculated fields configured with functions? (Choose Two). An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are not stored in a list. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are stored in a list. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?. Boolean. Picklist. User Reference. Text (single line).

Which two options are available when configuring a view? (Choose Two). Create a new data object. Create a new field that uses a calculation function. Reuse saved views. Add new fields to the view.

Which statement about single record and list of records data relationships is true?. A single record data relationship stores data. A list of records data relationship does not store data. A single record data reference can include list of records data references, but a list of records data reference cannot include single record data references. A single record data relationship establishes a single entity grouping together related fields. A list of records data relationship establishes a list of entities grouping related fields. A data object can be used to establish either a single record data relationship or a list of records data relationship, but not both.

In a pet registration Case Type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?. Query. Embedded data. Data reference. User reference.

An airline reservation Case Type displays various flight options. Users see potential flights, identified by the flight number, airport codes, and flight price. The Case Type also displays the flight that you select. Field (Choose Three). Data object (Choose One).

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?. Picklist. User reference. Boolean. Text (paragraph).

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?. Case status updates at the end of the step. Case status updates at the end of the process containing the step. Case status updates at the beginning of the step. Case status cannot update automatically.

What type of step typically requires contextual instructions?. Change stage. Create case. Send email. Collect Information.

Complete the phrase: Adding instructions to a step __________________________. defines the step. describes the business value of the step. instructs an application developer how to build the step. describes to users the action to take in a step.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?. Route the assignment to the user. Route the assignment to the user’s work queue. Route the assignment to the user’s manager. Route the assignment to the user’s work group.

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?. Route the assignment based on appraiser skills. Route the assignment based on an appraiser role. Route the assignment to the correct work queue based on business logic. It is not possible to support this requirement. The router must define a specific work queue.

A senior engineer approves application updates that are specific to mobile deployments. Anyone on the engineering team can approve other application updates. Approval assignments for the senior engineer are routed to the user's _______1_______ and other approval assignments route to the team's ________2________. 1. 2.

The primary purpose of a service-level agreement is to _________________. help ensure timely completion of work. automatically change assignment status. generate service-level reports. assign cases to the appropriate case worker.

A service-level agreement for an assignment describes the following behavior: - Goal: 8 hours and increase urgency by 10 - Deadline: 24 hours and increase urgency by 20 If the initial case urgency is 10, what is the assignment urgency 26 hours after the case reaches the assignment?. 10. 20. 40. 60.

The goal milestone in a service-level agreement defines that amount of time __________________. allowed before an assignment is considered overdue. in which the case or step must be completed. in which the case or step should be completed. allowed for users to advance to the next stage.

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?. Before the assignment, add a Send Email step. After the assignment, add a Send Email step. Compose email notifications in the assignments. Enable assignment notifications for the case type.

Which two statements identify why you automate correspondence? (Choose Two). Automating correspondence keeps all interested parties informed of the current case status. Automating correspondence allows you to advance the case. Automating correspondence allows you to send timely communication. Automating correspondence allows for sending consistent information to users.

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?. Include a link to the organization's website page so the user can log in and view their loan information. Add placeholder text for the applicant's name, loan office, and amount. Copy values into the email for the applicant name, loan office, and loan amount. Add the applicant's name, loan office, and loan amount properties.

Which two statements are true regarding approvals? (Choose Two). You can configure a stage change to occur when a user provides approval. Approval steps must be configured to go to a specific user. A user can approve a purchase request through a mobile notification. Users must be logged in to the application to provide approval.

Select two use cases supported by Agile Workbench. (Choose Two). The project team discusses how many application developers are needed and reports back to the stakeholders. During a peer review, the reviewer discovers and records an application bug. You need to adjust the due date for several user stories. The lead developer creates a new application for the development team.

Select the two correct statements about work items in Agile Workbench. (Choose Two). User stories are the primary work items. Feedback items are feature enhancement requests. The development backlog includes user stories, bugs, and tasks. Major bugs are typically deferred.

Select two ways you use Agile Workbench to add details to bug and feedback items. (Choose Two). Use the integrated video recording tool. Use the integrated audio recording tool. Use the integrated screen capture tool. Record the bugs and feedback in the case life cycle step descriptions.

Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two). Case types. Processes. Channels. Data objects.

Gateway Medical Inc. is developing a large project guided by a _____1_____. On the large project, Catherine serves as the _____2_____, designing the overall application structure and managing a team of _____3_____. Brian serves as the _____4_____, working directly with _____5_____ and stakeholders to understand business needs. 1. 2. 3. 4. 5.

Drag the role to the appropriate description. Creates and executes functional and performance test scripts. Has deep knowledge of a particular business topic or domain. Creates acceptance criteria and prioritizes backlog items. Non-technical business user who participates in application development.

Which requirement could be satisfied with an optional action?. Require a separate approval process whenever an order exceeds USD10,000. Reassign any task that remains open after three days to another user. Allow a user to transfer a case to another employee at any stage of the case. An application randomly sends a survey to customers once their case is resolved.

A business process requirement states that users should be able to modify the shipping address at any time without interrupting the primary path of the case. Which of the following options is the best way to design for this requirement?. Add a process in a stage. Add a process to an alternate stage. Add a step in a process. Add an optional action to the case type.

A martial arts studio uses a Class Registration case type that manages student registration for four optional classes throughout the week. Requirements state that students should be able to change their class registration during the Register class and Confirm registration stages but not on the Send class details case resolution stage. Which of the following configurations support this requirement?. Create a case-wide optional action to change the class registration if an operator assigned the Student role is at the Register class stage. Create a stage-only optional action to change the class registration on the Confirm registration stage. Because this stage occurs after the Register class stage, the Register class stage inherits the action. Create stage-only optional actions to change the class registration on the Register class and Confirm registration stages. Create a case-wide optional action to change the class registration with a when rule if the stage is equal to the Register class or Confirm registration.

Drag the term from the bottom to the appropriate business case. An onboarding case requires that new employees receive an assigned seating location. If an employee is remote, it is unnecessary to assign a seating location or office equipment. The Facilities Setup process starts if the employee is not remote. Otherwise, the process does not execute. A home appraisal case requires a house older than 40 years to be tested for asbestos. If the home is 40 years old or greater, additional information is required. If the home is less than 40 years old, the appraisal case moves forward. A medical insurance claims case for a flu shot or annual exam are automatically approved. All other medical claims, such as visits to a specialist or alternative practitioners, require additional review by a claims agent. A car insurance claims case always requires a claims agent to assess the claims report. If the claim includes images of the vehicle damage, the claim report must also include them.

Choose the answer that best completes the sentence Automating decisions based on business logic enables ____________________. architects to spend less time building the application. application users to focus on decisions that require human expertise. application users to mark a specific location for business exceptions that may arise in the process flow. architects to improve the performance of the application.

The UCom shopping website decides to share an update on order acceptance and the expected delivery time of the product. Which Automation Step is most suitable to achieve this objective?. Post to pulse. Update Case. Push notification. Send notification.

UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan request form to collect the loan requests and decides not to consider the loan request if a customer already applied for a loan. Which Automation shape achieves the business use case?. Send email. Create Case. Search duplicate Cases. Persist Case.

Which of the following statements is true about Automation shapes?. An Automation shape can be used to create Views. An Automation shape can be used to change the Stage of a Case. An Automation shape can be used to delete a Case. An Automation shape can be used to configure the Service-Level Agreements for a Case Type.

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, the Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?. Pac-56 must be resolved before Pay-37 is resolved. Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved. PO-11 can be resolved when either Pay-37 or Pac-56 is resolved. PO-11 must be resolved before Pay-37 and Pac-56 is resolved.

In an online banking application, a Transaction inquiry case is created when a suspicious transaction is detected. If the customer verifies that the transaction was unauthorized, Pega Platform creates a Fraud investigation case, which can be spun off into investigations as appropriate. Details about the transaction are collected in the Transaction inquiry case. Those details are populated in the Fraud investigation case. What two actions do you perform to achieve this configuration in App Studio? (Choose Two). Propagate the transaction data from the parent case to the child case. Reference the transaction data from the parent case in the child case. Configure Fraud investigation as a parent case and Transaction inquiry as a child case. Configure Transaction inquiry as a parent case and Fraud investigation as a child case.

In a mortgage application, the user creates a loan request. Before approving the loan request, the loan officer must receive the appraisal results. How can you configure the case types to reflect the loan request and appraisal relationship?. Make mortgage a parent case type. Make loan request and appraisal child case types. Make loan request a parent case type and appraisal a child case type. Make both loan request and appraisal parent case types. Make appraisal a parent case type and loan request a child case type.

Management reports that a large number of cases are incorrectly identified as potential duplicates. Which two approaches can you use to modify the duplicate case search process to reduce the number of potential duplicates identified? (Choose Two). Increase the threshold value. Add a second Search duplicate cases step to filter out invalid duplicates. Increase the weights for all basic conditions. Adjust the condition weights. Do not use a basic condition.

You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How can you ensure that only cases with the same create operator are evaluated?. Add a weighted condition that uses the create operator value, an equals operator, and a weight of 100. Add a basic condition where the create operator in an existing case is the same as in the current case. Add a weighted condition that uses the create operator value in both condition fields, an equals operation, and a weight of 0. Add a basic condition that uses the create operator value and apply a weight of 100.

A customer service representative opens a refund request case, determines it is a duplicate, and resolves it. The case status changes to Resolved-Duplicate. What happens to the case next?. The duplicate case is moved to a queue to be merged later. The duplicate cases are automatically merged into one case. The case is routed to the manager for resolution. Processing of the case terminates.

In a customer service case type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey stage. Otherwise, the case resolves automatically. How do you configure this behavior?. Configure the Customer Survey stage never to skip. Configure the processes in the Customer Survey stage to start if the customer indicates interest in filling out a survey. Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey. Configure the Customer Survey stage with a custom condition to start when the customer indicates interest in filling out a survey.

On a _____1_____, you define a condition with comparators to determine when the _____2_____ is skipped. On a _____3_____, you define a condition with comparators to determine when the _____4_____ is executed. 1. 2. 3. 4.

Which two statements are true about skipping stages and processes? (Choose Two). You can add only one condition to a stage or process. A process always starts unless a condition is present. A stage never skips unless a condition is present. Stages are always skipped unless configured to continue.

Choose the two correct types of Wait steps. (Choose Two). Case dependency. Paused. Timer. Dependency. Approval.

Which requirement is best implemented by using a Wait step in a case?. You cannot complete a purchase case on a website unless you complete a new account subcase. You cannot proceed with an expense report until a manager approves the request. You must pause a case until a user uploads a signed document. You need to send an email after a user completes a form.

In a mortgage loan case type, applicants enter data in the Credit score, Income, Assets, Liabilities, and Loan amount fields. The data is submitted on different processes in the case type. The system informs applicants that, based on the data they provided in the Financial information stage, there are no loans available, and the case does not enter the Loan stage. How would you configure the case type to perform the data validation described in this scenario?. Configure business logic validation on the Financial information stage. Configure business logic validation on the Loan stage. Set the control for each field to allow only valid data. Configure business logic validation on each form. Set each field to the appropriate field type to test for valid data.

Given the following validation criteria, which two data sets trigger an error message? (Choose Two) Urgency is greater than 50 or Case status contains "Open". Update Operator = "operationsmgr@co.com" Urgency = 45 Case Status = "Open". Update Operator = "operationsdir@co.com" Urgency = 50 Case Status = "Open". Update Operator = "operationsdir@co.com" Urgency = 45 Case Status = "Resolved". Update Operator = "operationsmgr@co.com" Urgency = 50 Case Status = "Pending-Review".

Given that the following validation criteria triggers an error message, which data set triggers the error message? Update Operator is equal to "operationsdir@co.com" and Case status is not equal to "Open". Update Operator = "operationsdir@co.com" Urgency = 45 Case Status = "Resolved". Update Operator = "operationsdir@co.com" Urgency = 50 Case Status = "Open". Update Operator = "operationsmgr@co.com" Urgency = 45 Case Status = "Open". Update Operator = "operationsmgr@co.com" Urgency = 50 Case Status = "Pending-Review".

Which two actions can you perform from the Explore Data landing page? (Choose Two). Create a new Sales data field to reference an insight rule. Create a pie chart for customer satisfaction data. Filter, sort, or group data for product inventory. Edit medical facility data for a health insurance application.

What are two benefits of using insights? (Choose Two). Insights allow you to transform data queries into tables or visualizations to make data analysis easier. Insights allow you to share data queries between users to support collaboration. Insights allow you to modify application data to fit your business requirements. Insights allow you to sort data for applications that use Theme UI-Kit to gain better access to the data you need.

In an online shopping application, you use ____1____ to visualize data about recent returns. From the ____2____ , you analyze the types of returns and the amount of each return. In the ____3____ , you select a clustered column, and then you add the Case ID count, Return amount, and Purchase type fields. In the ____4____ , you add a tooltip and update the legend. 1. 2. 3. 4.

Drag each report category to the corresponding description. Reports provide information about how long assignments are open. Reports list or summarize open (unresolved) work items in the application. Reports provide data based on resolved (completed) work.

Consider the following scenario: The payroll manager requests a report on the average length of time required to obtain the various approvals for employee raises and promotions. What type of metric does the report provide?. Process metric. Approval metric. Business metric.

Consider the following scenario: A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so that the cost center appears only once on the report and the requests are listed under the cost center. How should you configure the report?. Filter the results so that only cost center and requests are included in the report. Use the requests column to group the results. Use the cost center column to group the results. Summarize the requests column by count.

Consider the following scenario: A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator and Work Status. You must sort the Create Date values so that the most recently created cases appear at the top of the list with the remaining cases descending from newest to oldest. How should you design the report to support this requirement?. For the Create Date property, select Highest to Lowest sort type. Add a filter condition where Create Date is greater than one. For the Create Date property, select Count in the Summarize column. Configure the Create Date as the first column in the report.

Drag the appropriate attribute to the use case scenario. When a user selects Mobile as their preferred communication method, a Mobile Phone Number field is displayed. A customer must fill out their address in order to proceed to the next page. A promotion is available when a shopper has spent USD100. The Apply Promotion button is grayed out until there is USD100 in merchandise in the cart.

Given that an event is a trigger caused by user activity and an action is a response by the application, which two of the following sets represent action sets (event > action) in Pega Platform™? (Choose Two). Double-click > Scan barcode/QR code. Tab key > Add new work. Open mobile app > Focus. Run data transform > Enter.

Which two of the following statements are true about user interface elements? (Choose Two). Formats for control types can only be reused across a case type. The predefined formats for a button include Standard, Simple, and Strong. Autocomplete is an example of a basic control available out of the box. Within an application each control type can only have one defined style.

End users can clear selections on a form and view the previous actions on the case. How do you configure the action set on a button to achieve this result?. First, configure a Click event with a View History action. Next, add a Refresh action to the event. First, configure a Refresh event with a Click action. Next, configure a View History event and a Click action. First, configure a Click event with a Refresh action. Next, configure a Double-click event and a View History action. First, configure a Click event with a Refresh action. Next, add a View History action to the event.

____1____ are web channels that are accessed through a browser, regardless of the access device. ____2____ contain ____3____ that combine information to match the needs of your users. To create new landing pages in App Studio, enter the Design mode to access the ____4____ menu. 1. 2. 3. 4.

In which scenario is it appropriate to remove a landing page from an application?. You are developing a landing page that is only relevant for people managers and is not available for individual contributors. You are developing a landing page that is not available from the main menu by default, but that users can add to the main menu if appropriate. You are developing a landing page that replaces an existing landing page, which is being deprecated and should not be used by any users. You are developing a new landing page that is available for all users.

Which two of the following statements about adding a Channel-specific Process in the Create Stage are true? (Choose Two). To add a Channel-specific Process, such as Alexa or chatbot, you create a new version of the application. The Channel must be added to the application before you can choose it as an option in the Create Stage. To add a Channel-specific Process, such as Digital Messaging, you select the More icon (three dots) on the Create Stage. You can only designate a Channel-specific Process in the Create Stage in your Case Type.

A user wants to see the number of service requests that team members perform at different times of a day. A developer adds the Reports ____1____ to the main menu of the ____2____ , a default portal. Reports is an out-of-the-box ____3____. 1. 2. 3.

Which of the following two statements are true about the dashboard? (Choose Two). The dashboard should contain all available widgets for a specific Persona, to help increase their productivity. Each Persona-based interface includes an empty dashboard that must be customized with widgets tailored to the user's Persona. The dashboard displays key performance indicators (KPIs) and operational information about your application. Each Persona-based interface includes a dashboard tailored to the Persona. Persona-based interfaces must be created and customized for the Personas used in the business.

You want to configure your dashboard to include the work volume by status. How do you achieve this?. Create a new Dashboard landing page that uses the Work Volume by Status page template. Create a Work Volume by Status landing page to add to your dashboard landing page. Update your dashboard template from Wide-narrow. Update your dashboard to include the Work Volume by Status widget.

____1____ are containers for ____2____, elements of the UI that displays information about the application. A ____3____ defines the layout of a ____4____ and divides the workspace into ____5____. 1. 2. 3. 4. 5.

Which of the following options is a valid swipe action?. Returning to the previous screen. Changing the text color of a menu. Starting an optional process on your case. Executing an optional action on your case.

Two mobile app channel interfaces are created for the Manager and Employee user personas. The Manager channel interface contains capabilities to run reports and edit orders, while the Employee channel interface does not. Both personas can use either channel interface. True. False.

Consider the following scenario: Your company needs two separate mobile apps: one for customers to place delivery orders and one for couriers to confirm deliveries. The specifications include using a blue header background for the customer app and a green header background for the courier app. Which configuration allows you to complete this task?. Create a single mobile app channel interface, and designate two header background colors that switch depending on who downloads the app. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the content configuration menu for each channel interface. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the layout menu for each channel interface. Create one mobile app channel interface. Rename the header elements as customer and courier, and change element background colors, respectively.

UPlus Bank uses a decision table to recommend a credit card based on customer status. Ryan applies for a credit card. He is an existing customer, is 32 years old, and has a credit score of 600. What type of credit card is recommended?. Premier Gold rewards card. Standard card. Reward plus card. Gold rewards card.

Each row of a decision table consists of one or more testable conditions organized into columns. How does Pega Platform™ determine when to return the specified result for a row?. When the first condition in the row is true. When the last condition in the row is true. When any one of the conditions in the row is true. When all the conditions in the row are true.

Drag each configuration option from the bottom to the description that would best automate the decision. Before submitting a purchase order, the shipping cost is calculated based on product availability and the fulfillment warehouse location. In an online grocery store, customers receive an extra 10 percent discount if the purchase amount exceeds USD300. In a flight booking application, the airline ticket price includes a base fare, fuel charge, tax, and meals. In a loan processing application, the installment is calculated based on the amount borrowed, annual interest rate, and period opted by the user.

The ECare automobile company uses a decision table to evaluate the Express Gold battery warranty discount off the repair price based on when a customer originally purchased their battery in USD. Alex purchased an Express Gold battery from the ECare company 25 months ago. Due to some minor issues, the battery needs repairing. The total repair cost is USD100. Because the battery is under the warranty period, what is the total due after the applied discount?. USD45. USD55. USD100. USD0.

order required to invite the auditor as a new user. 1. 2. 3. 4.

Drag each phrase to where they are needed to complete the task. Supply a name. Supply a role. Supply a channel. Supply an email address.

Identify the use case that requires creating a new role. An additional person needs to interact with an application. A new application is created. An additional combination of channel interface and permissions is necessary. The permissions for an existing role are too limited for the work to be done.

Which Pega Platform feature allows users to categorize and relate Pulse messages using keywords?. Insights. Pulse. Tags. Routing.

A CSR resolving an auto claims case attaches a document required by the Claims Review team. In which location does the CSR attach the document so that access to the document is limited to only Claims Review team members working on that specific auto claims case?. The private space utilized by CSRs to facilitate team communication. The Documents landing page associated with the Claims application. The Utility pane, located to the right of the case work area. The Case designer in App Studio.

Which collaboration tool enables users to resolve cases more effectively by minimizing their need to leave an application to access externally-stored content?. Documents. Tags. Pulse. Spaces.