PEGA System Architect

An assignment is configured with the service-level agreement described in the following list. Passed deadline intervals can repeat. • Initial urgency: 5 • Goal: 12 hours and increase urgency by 10 • Deadline: 24 hours and increase urgency by 15 • Passed deadline: 4 hours, increase urgency by 20, and limit events to 5 What is the assignment urgency 36 hours after the case reaches the assignment?. 90. 50. 85. 70.

A customer service representative (CSR) must respond to emails within 24 hours. Otherwise, the assignment is considered late, and the urgency increases by 20. For every additional 6 hours that the CSR does not respond, the CSR's manager is notified, and the urgency increases by 20. If the case reaches the assignment at 4 P.M. Tuesday and the assignment starts with an urgency of 10, what is the assignment urgency at 1 P.M. Thursday?. 90. 80. 50. 100.

How does the passed deadline interval differ from the goal and deadline intervals?. Goal and deadline intervals do not repeat. Goal, deadline, and passed deadline intervals are configured in Dev Studio only. Passed deadline intervals do not have urgency values. Passed deadline intervals do not have escalation actions.

You have designed a decision tree that you want to test. You want to verify that the system can evaluate every row regardless of the input values. How do you test your decision tree logic?. Check the decision tree for conflicts. Run the case and use the Tracer tool. Add the decision tree to a decision shape and create cases that use various test values. Check the decision tree for completeness.

The UPlus banking application uses a decision table to recommend an account based on customer responses to the Account Selection form. What account type would the application recommend for a 19-year-old high school graduate who plans to accrue savings and have a large daily balance?. Checking & Savings bundle. Checking Plus. Student Savings. Savings Plus.

A job recruiter is screening candidates to assess their qualifications. The recruiter determines whether the candidate matches the targeted position, matches a different position in the company, or does not match any position. A decision table, based on the recruiter's feedback, automatically advances the case through the appropriate connector - Selected Position, Targeted Position, or Reject. Which two configurations, when used together in the decision table, meet this requirement? (Choose Two). Create separate rows for Matches Position, Matches Another Position, and Does Not Match Any Position. Create one column for Feedback, with three rows for the three possible decisions. Create separate columns for Selected Position, Targeted Position, and Reject. Create a single column for Position.

Candidate hiring decisions are based on the feedback from the interviewer and assessment test scores. If necessary, other skill test scores are used in the evaluation. • Candidates with an assessment score of 40 or less are automatically rejected. • Candidates with an assessment score of 60 or less are rejected if either their technical skill score or their interpersonal skill score is below 40. • Candidates with assessment scores higher than 60 are automatically approved. You use a decision tree to make the evaluations. Which two branch configurations when used together in the decision tree, meet the requirements? (Choose Two). Two nested branches — one to evaluate technical skill scores and another to evaluate interpersonal skill scores. An otherwise branch that tests for assessment scores less than 40. A top-level branch that evaluates both technical and interpersonal skill scores. A top-level branch that tests for assessment scores less than 40.

Drag each configuration option to the description that would best automate the decision. Two weeks after the application is submitted, a hiring manager is notified if a candidate has not received the minimum number of interviews. Before submitting a purchase order, a customer receives a recommended shipping type based on product availability and the fulfillment warehouse location. Each week a customer receives a notification if they have unused discounts near the expiration date. When booking a flight or hotel, a customer receives a notification about an available vacation package based on the type of booking and the location.

From the right, drag the routing option to the blank rectangle next to the appropriate scenario. Route an expense report to the department manager when expenses exceed USD1000. Route support requests for customers whose preferred language is Spanish to customer service representatives who speak Spanish. Route job requisition approval to a reporting manager, the senior manager, and then director. Route an employee evaluation to the direct manager.

In which use case do you configure an authority matrix with a decision table?. The new hires' 90-day performance review must be approved by the work group manager, in addition to the new hire's supervisor, before it can be finalized. Depending on the insurance customer type (business/personal), a policy type of "Umbrella" for over USD1,000,000, is approved by the business lines or personal lines department underwriter. Several editors on the same content development team must approve dashboard content changes before the changes are published to the webpage. A manager's request for an employee salary increase is routed to department VP for approval if the pay rate increase is greater than 5%.

Consider a requirement for approvals of a change request for a consulting project. You use the criteria in the table to configure a process for routing a case to the correct party. Based on the images above, select the two parties that must approve the change request. (Choose Two). Legal. CFO. Account Executive. Project Manager.

Your application requires a cascading approval for expense reports. Approvals must follow the submitter's reporting structure, with the following thresholds. The manager must approve expense reports of USD500 or less. A director must approve expense reports of USD1500 or less. A vice president must approve expense reports of USD1500 or higher. How do you configure the approval process?. Select the reporting structure configuration with custom levels, then configure a decision table to determine the number of levels. Select the reporting structure configuration with custom levels, then configure when rules to determine the number of levels. Select the authority matrix configuration option. Select the reporting structure configuration, then select All levels.

You add a cascading approval step that uses an authority matrix, and you specify a decision table to determine the approvers for each case. You confirm that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the application routes all requests to only one approver. Which of the following actions should you take to correct this issue?. Specify a page list for the authority matrix. Set the decision table to evaluate all rows. Add a row to the decision table that evaluates the submitter's work group manager. Add an approval level for each approver.

Which requirement do you satisfy by creating a work group?. Case reviews that are not completed within 24 hours are escalated to the manager of the assigned worker. Transaction disputes are directed to a different queue for customer service representatives than address changes. Approvals are directed to the appropriate regional vice president. Insurance claims are processed by a cross-functional team of appraisers, adjustors, and service representatives.

Which requirement can you satisfy by creating a new work queue?. Requests for information from prospective customers are directed to the sales representative assigned to the appropriate territory. Auditors can access a secondary view with additional information, but other users cannot access the secondary view. Policy renewals can be processed by any customer service representative (CSR), while coverage changes are assigned to members of a specialized team of underwriters and CSRs. Inquiries from customers with a higher status tier are triaged before inquiries from customers with a lower status tier.

Select two best practices to follow when designing mobile applications. (Choose Two). Use controls that support tapping. Configure horizontal scrolling for smaller devices. Incorporate native device features. Enable server-side decisions and validations.

What is the default responsive behavior for tables?. The right-most column is automatically designated as the default column. The widest column in a table is displayed on mobile phones. The left-most column is automatically designated the primary column. Tables with more than four columns are not displayed on smaller devices.

Which of the following statements is true about device preview?. The only preview options available are default options. Device preview is a Pega Platform™ add-on. The device preview is available only for completed applications. You still must test applications on actual devices.

What are two benefits of responsive UI? (Choose Two). Minimizes horizontal scrolling. Maximizes data presentation for the available space. Displays columns configured as "Other" on mobile devices. Makes the application preview function available.

Customers can track online orders by entering the order tracking number and clicking a button that is labeled Track it. In this example, tracking number is a _____1_____ and the Track it button is a _____2_____ . 1. 2.

Choose the correct statement about modifying the layout of a view in App Studio. At run time, you can change the template to modify the layout. From the Views tab of a case type, you can modify the layout of an existing view. From App Studio, you cannot modify the view layout. You can make this change in Dev Studio only. From the case life cycle, you can configure a view and modify the layout.

Drag the layout type to the appropriate business use case. A banking case type presents a screen with terms of use that users must scroll through before clicking the Accept button at the bottom of the screen. The terms of use content wraps to accommodate smaller screen sizes. A course enrollment case type presents students with a table of courses. Each course is selectable and identified by ID, name, description, and credits. A car insurance enrollment case type displays one column with policy information and a second with vehicle information. The information collapses into one column when it exceeds the width of the display area. A vehicle rental case type presents customers with available vehicles. Vehicles are identified by make, model, price, description, and image.

Layout groups help developers design a ____1____ that is optimized based on the amount of ____2____ you want to present. Layout groups organize and group ____3____ into ____4____ . 1. 2. 3. 4.

You want to configure a view that features two panels of information: Coverage selection and Selected coverage overview. The view mock-up is included above. The content of both panels automatically wraps based on screen size. How do you achieve this configuration?. You configure repeating layouts within a tab layout group. You configure repeating layouts within a menu layout group. You configure layout groups within a stacked layout group. You configure dynamic layouts within an accordion layout group.

A vehicle insurance case type, which is displayed in the image above, allows customers to identify one or more vehicles covered by an insurance policy. What layout group format is used in the vehicle insurance case type?. Stacked format. Accordion format. Tab format. Menu format.

Drag the appropriate repeating layout option from the bottom to match with the use case description on the left. A view displays a university's course catalog. The view lists courses by name, department, description, credits, and schedule. A view displays a list of available tickets for a concert. Tickets are listed by the section of the venue, row number, seat number, and price. For each ticket, the seat locations are marked on a venue diagram. A view displays a company's product inventory. Products are listed by product code, name, description, and quantity.

You want to configure a view where customers browse for and purchase books. The title, image of the cover, price, rating, and other details for each book are displayed on the view. How do you achieve this configuration?. Use a dynamic layout. Use a table layout. Use a repeating dynamic layout. Use a tab layout group format.

Which two of the following statements are true about the Localization wizard? (Choose Two). You can use the Localization wizard to export the Correspondence and Paragraph rules as HTML files to be translated. You can use the Localization wizard to export the strings to be translated which contain certain rules such as field value or message rules. You can use the Localization wizard to verify if the localization flag is enabled on user interface rules. You can use the Localization wizard to change the locale, the base currency, and the time zone.

Which rule is used to store the labels, messages, and other text strings that require translation?. Text file. Field value. Localized label. pyCaption.

You can use field values to localize ______________ and ______________. (Choose Two). paragraph rules. short descriptions. instruction text. correspondence text.

A developer decides that buttons in a Pega Platform™ application are blue and the button text is purple. What Pega Platform feature allows the developer to check whether application users with a form of color blindness can easily differentiate between the button text and button background?. The Accessibility Inspector. Live UI. The Tracer. The Device Preview.

What is the purpose of accessibility roles?. Enable application use on all software platforms. Prevent access by unauthorized personnel. Provide parental controls that enable parents to control access to the application by their children. Provide enhanced interface support for users requiring assistance.

Drag each accessibility feature to the appropriate description. A user navigates a list by using the keyboard instead of a mouse. An assistive device guides a user to a search field. A screen reader describes a field to the user.

Drag the component definition from the bottom to match the correct security component. Password policies. Operator disablement policy. Audit policy. Multi-factor authentication.

Which two statements describe the Security Checklist feature of Pega Platform? (Choose Two). Describes your guardrail compliance score. Identifies critical security tasks based on how you deploy your application. Tracks the status of security tasks and overall completion. Lists security tasks that are all required for every application.

Drag the words into the correct boxes. confirms the identity of a user and verifies that the user is allowed access to an application. determines what data the user can view and what actions the user can perform.

The record for the ____1____ allows for the authentication of a user. The ____2____ references one or more ____3____, which grant access to specific functionalities within an application. Each ____4____ identifies one or more ____5____:, which are associated with a set of permissions. 1. 2. 3. 4. 5.

In a human resources application, managers can create and edit employee onboarding cases. Administrators have the additional ability to delete onboarding cases. How do you give managers and administrators this ability?. In the Access Manager, configure conditional access for the Manager and Administrator roles based on the ability to delete onboarding cases. In the relevant operator records, configure the necessary permissions. In the relevant access groups, configure the necessary permissions. On the Persona access landing page, modify the permissions for the Manager role, and then in the Access Manager, modify the permissions for the Administrator role.

You want to limit the amount of information displayed in the Tracer tool to the specific time an error occurs. Which two of the following methods allow you to limit the amount of information displayed? (Choose Two). Pause the Tracer tool until just before the moment the error occurs. Clear the Tracer tool after the error occurs. Set a breakpoint at the beginning of your application. Start the Tracer tool just before the moment the error occurs.

Running the Tracer does not impact application performance significantly if the application is already loaded in memory. True. False.

A user enters and submits a form response. The Pega Platform™ application returns an error. Using the Tracer tool, what can you do to determine the cause of the error in your application?. Search for the form that is causing the error. Search for the alert that is reporting the error. Search for the first FAIL status and see which step is causing the error. Search for the property value causing the error on the pyWorkPage.

Which three items are best practices for unit tests? (Choose Three). It is high-priority to create unit tests for rules that have predictable results. It is high-priority to create unit tests for rules that undergo frequent changes. Unit test development should occur after an application is released. Tests that contain rules with wide usage across the application are high-priority to configure. To maximize rule test coverage, include enough tests to cover all input and output combinations.

When unit testing a rule, you use a data transform during the test. What does the data transform do?. Records the results of the unit test. Provides initial values for properties used in rule evaluation. Distinguish the test data from other pages in memory. Copies test results to the clipboard.

In which two contexts can you record a scenario test case? (Choose Two). Case type. Assignment. Portal. User.

Which two features does the Assertion Marker provide for test scenarios? (Choose Two). Create a validation rule for a UI element. Add a wait time following an action on a UI element. Provide logic to skip the step when appropriate. Add a time to wait before an action that is being executed on a UI element.

An application references a data element found in the Work- class. How is this rule inherited by the application?. By adding the ruleset that contains the property to the application. By applying pattern inheritance. By naming PegaRULES as the built-on application. By applying directed inheritance.

Which two situations are appropriate for implementing field-level auditing? (Choose Two). In a booking application, you want to know why the customer changed their hotel reservation dates. In an insurance application, you want to know who adjusts the insurance coverage level. In a mortgage application, you want to maintain a history of any changes to the loan amount as the case progresses through the life cycle. In a customer service application, you want to know if a new compliance case has been created.

Select the three correct unit test best practices from the choices available. (Choose Three). Before you save a unit test, ensure that you have access to a dedicated ruleset configured to store test cases. From the Unit testing landing page, view the status of each test case based on last execution. From the Unit testing landing page, create test suites to run one or more test cases at the same time in a designated order. Before you save the unit test, ensure that you do not define expected results that indicate a successful unit test. Before you save a unit test, ensure that you have access to any ruleset to allow easy application migration.

Consider a requirement for approvals of a change request for a consulting project. You use the criteria in the table to configure a process for routing a case to the correct party. Based on the images above, select the two parties that must approve the change request. (Choose Two). Account executive. CFO. Project Manager. Legal.