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The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?. DocuSign. eSignLive. Conga. Adobe Sign.

A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?. Action Plan template changes have to be requested to Salesforce support team. System Administrator doesn't have "Edit" permissions to Action Plan template. Edit option needs to be added to Action Plan template page layout. Once published, an Action Plan template cannot be changed.

A customer wants to view multi-level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. What solution should the technical consultant use?. Use an Aura Lightning component. Use a Lightning Web component. Use a Hierarchical View component. Use an AppExchange component.

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?. Use record types on Case, one for the constituents and one for Internal staff. Use the Public Complaint and Case objects. Use the Complaint Case and Case objects. Use a custom object for the Complaint with a lookup relationship to Case.

A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case? time. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same.

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?. Integration Procedures. SOQL Queries. MuleSoft Integration. Apex Classes.

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?. By utilizing the expression sets in BRE module. By utilizing the combination of data raptors and Integration procedures. By utilizing the flows. By utilizing the integration procedures.

Which three require set up to configure a License Authorization? Choose 3 answers. Regulatory Authority. Inspection Type. Business Type. Business Profile. Regulatory Authorization Type.

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout? Choose 2 answers. Emergency Hotspots. Global Emergency View. Emergency Requests Overview. Visits.

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?. Salesforce Flows, Customer Community, and Individual Account. Salesforce Flows, APEX, Custom Objects, and VisualForce. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community.

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management? Choose 2 answers. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled. Chatbot for volunteers. Volunteers can automatically claim reimbursements for the expenses.

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users? Choose 2 answers. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts. Set Org-Wide Defaults for External Users to Private for everything. Set Org-Wide Defaults for External Users to Hidden for everything.

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?. Check the Expression Set. Check the Calculation. Check the Decision Matrix. Check the entry condition.

A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to Improve its Internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce In a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required? Choose 3 answers. Migrate Users to Lightning Experience. Enable Chatter. Customer Community Plus Licenses. Customer Community Licenses. Enable Web-to-Lead.

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?. Decision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants. Expression sets call decision matrices, which are tables that allow Implementing of complex rules In a systematic, readable way. Expression Sets match input values to a table row and return the row’s output values. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?. There Is no pre-configured template. Public Sector Solution Template. The Licenses and Permits template. The Customer Account Portal template.

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?. Roll Up libraries. Field tracking services. OmniStudio Tracking Service. Event Monitoring.

Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases. Public Sector Case Analytics App, leveraging CRM Analytics’ case duration formula. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case? Choose 2 answers. Add a Lightning Component to query and Aggregate the total value of all permits. Provide Permission Sets to users for the Expression Set and Lightning Component. Add an Aggregate Group to the end of the Expression Set. Add an Aggregate step to the group and add the SUM function.

The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?. PersonAccount --> Individual <-- Employee. Contact --> Individual <-- Employee. User --> Individual <-- Custom employee object. PersonAccount-->User-->Employee.

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should & Technical Consultant provide to the city to achieve this? Choose 3 answers. Review the application forms and find logical points in the process that can be broken into shorter steps. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time. Create a PDF form and integrate it with the Public Sector Solutions application intake form process. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation? Choose 2 answers. Budget Plan. Functional requirements specification (FRS). Marketing Plan. User Stories.

Bobahaven wants to Implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms? Choose 3 answers. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the application's progress. Set the external organization-wide default sharing settings for grant applications objects to Private. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to "Requires Login.". Enable the Salesforce Spam Check for Experience Sites. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?. Content. Files. Intelligent Form Reader. Attachments.

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: - The applicant must upload an image of their driver's license - The license reviewer must perform a background check within five business/working days - The license reviewer must enter the background check results into an external system manually within two business days of completing the background check - The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review - The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?. A document checklist item for an action plan template cannot be created. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan. The reviewer users cannot create their own tasks within a predefined action plan template. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request? Choose 3 answers. Create a Screen flow and incorporate the Decision Explainer component to display the outcome,. Assign the Decision Explainer Permission Set License to the appropriate user(s). Add the Decision Explainer Log History component to the Lightning record page(s). Create an Apex Trigger to document the decision steps performed. Integrate the BRE with Decision Explainer.

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process. What solution would a technical consultant recommend to solve the outlined use case?. Collaborate internally and externally through the Funding Request Application Feed. Handle funding request collaboration through emall and log activity on Applications. Add a "Requires Collaboration" custom field to the Funding Request object. Configure Invite Collaborators for Funding Request Applications.

An Administrator at a government agency has created a new version of their "Business Re-Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?. The new Action Plan Template has not been activated. The new Action Plan Template has the same name as the previous template. The Inspection Type has not been updated with the new Action Plan Template. The Inspection Type must also be cloned to create a new version for users to select.

The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out. Plan, Apply, Engage, Review, Award, Manage and Close Out. Engage, Apply, Plan, Review, Award, Manage and Close Out. Plan, Engage, Apply, Review, Award, Manage and Close Out.

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?. After Person Accounts is enabled in an org, it can be disabled again. Record Types are not supported for Person Accounts. Person Accounts bring together fields from Opportunity and Contact. The Person Account model uses the standard Account object to hold the details about a person.

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?. Disable the Grant Access Using Hierarchies setting on the Case object. Set the Organization-Wide Defaults (OWD) for the Case object to private. Mirror the Org Chart Into the Role Hierarchy. Disable all approval processes on the Case object.

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?. Partner Community. Customer Community Plus. Channel Account. Customer Community.

A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?. Provide CRM Analytics licenses to all tearm members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role. Provide CRM Analytics licenses to all tearm members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?. DataRaptor. OmnlScript. Integration Procedure. FlexCard.

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?. Action Plans Permission Set has not been assigned to the new inspector. The Salesforce user for the new Inspector Is disabled. Person Account Models have not been enabled on the org. The "Enable Notes’ permission has not been selected for the new inspector.

A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?. Set the Organization-Wide Default for the User object to "Public Read Only.”. Uncheck the "Site User Visibility" checkbox in the Sharing Settings page. Disable User Sharing in the Site Administration settings page. Remove access to the User object from the Permission Set assigned to the external users.

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?. Salesforce Flow. Custom Object for Applications. Product Schedule. Person Accounts.

A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?. Aloha. Partner Central. Help Center. Customer Account Portal.

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; the system administrator wants to move and deploy the DataPack, to achieve this. Which tool can be used to deploy the DataPack Lightning Web Component?. ANT Migration Tool. VSCode and Salesforce DX. Change Sets. vscode.

After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)? Choose 2 answers. Recommend using PSS with the Nonprofit Success Pack. Recommend using PSS with the Outbound Funds Module. Recommend using PSS with FinancialForce Accounting. Recommend using PSS with the Grants Management product.

A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?. Do testing with relevant data sets and check how each test behaves. Use Public Sector Solutions - Selection Explainer to understand how the selection was made. Use Decision Explainer to understand how the decision was made. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined.

A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign Integration without custom coding. Which of the three functionalities is readily available with this functionality? Choose 3 answers. Ability/Request to update the contents of the documents before signing by the reviewer. Track the signed contract document and update the contract record status. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it. Send a contract document for review and signatures.

A government agency wants to provide the ability for an external customer to apply for a grant. They require data about the applicant, their financial status, project plans, and other details, which must match the structure of their paper form to comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within its authenticated website. What tool(s) would be required to provide an application form-like experience to enter this data?. OmniChannel, Flows, Apex, and DataLoader. OmniScripts, DataRaptors, Integration Procedures, and FlexCards. Scripts, Einstein AI, Assessments, and Grants. Application Form, Lightning Web Components, Communities, and Applications.

A Public Sector Organization (PSO) is responding te an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used? Choose 3 answers. Install the ERM for PSS Managed Package. Enable Email-to-Case. Install the ERM for PSS Unmanaged Package. Enable Person Account. Enable Web-to-Case.

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?. Under Omniscripts and while setting options. Entry Criteria for Process builder. Under the Decision Table. Under Add Resource in Expression Sets.

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?. The consultant should recommend the Grants Management product which includes the Grants Portal feature. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status. The consultant should recommend the Outbound Funds Module which Includes the Grants Portal feature.

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate. Only one to contain the prioritization pools with the Federal Income Limits. Only to contain the prioritization pools. One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?. Classic Encryption. Field History Tracking. Setup Audit Trall. Salesforce Shield.

An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits? Choose 3 answers. Inspection Tab Container. Inspection Details. Inspection Dynamic Dashboards. Inspection Calendar. Inspection Action.