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Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?. Change the Organization-Wide Default settings for Case to Public Read/Write. Create or modify a sharing set for the Profile used for the Site that gives access to Cases. Create or modify a permission set that gives access to Cases owned by the support tea. Create or modify a share group for the Profile used for the Site that gives access to Cases.

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts. Set Org-Wide Defaults for External Users to Hidden for everything. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts. Set Org-Wide Defaults for External Users to Private for everything.

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?. Create a master-detail relationship between Regulatory Code and Assessment Indicator. Use the Regulatory Code Assessment Indicator junction object. Use the Assessment Indicator Regulatory Code junction object. Create a lookup relationship on both objects to a junction object called Regulatory Code Map.

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?. OmniStudio. Action Plans. Data Raptors. Business Rules Engine.

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?. DataRaptor. Integration Procedure. FlexCard. OmniScript.

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?D. Configure Inspections and Visits. Link Cases to Permits. Configure Action Plans on Cases and Permits. Set up Business Rules Engine (BRE) to determine Complaint validity. Link Inspections and Visits to Permit Applications.

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?. Workshops, Schedule and Cost. Scope, Tools and Cost. Scope, Resources and Cost. Scope, Schedule and Cost.

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?. Enable the Salesforce Spam Check for Experience Sites. Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires Login.". Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress. Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA. Set the external organization-wide default sharing settings for grant applications objects to Private.

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?. Field Audit Trail. Setup Audit Trail. Event Monitoring. Platform Encryption.

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type.

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe? D. components. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components. Select the Licenses and Permits Experience Site template, and customize the theme. Select the Help Center Experience Site template, and customize the theme. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard.

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?. OmniStudio Tracking Service. Field tracking services. Event Monitoring. Roll Up libraries.

A public sector agency plans to use Public Sector Solutions for grants management. There are no in house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?. Activate DataPack OmniScripts and Integration Procedures. Installation of OmniStudio Package in the org. Deploy the DataPack Lightning Web Component Files to the Org. Download Public Sector Sample DataPacks from Process Library.

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?. Decision Explainer Log History. Log History. Audit Log. Record History.

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?. Setup Audit Trail. Field History Tracking. Salesforce Shield. Classic Encryption.

A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?. Create a Decision Matrix using BRE. Create an Application Form using OmniScript Designer. Create an Application Form using Web-to-Case. Create an Expression Set using BRE. Create an Application Form using Web-to-Lead.

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website. What tool(s) would be required to provide an application form like experience to enter this data?. OmniChannel, Flows, Apex, and DataLoader. Scripts, Einstein Al, Assessments, and Grants. OmniScripts, DataRaptors, Integration Procedures, and FlexCards. Application Form, Lightning Web Components, Communities, and Applications.

A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this? D. Edit option needs to be added to Action Plan template page layout. System Administrator doesn't have "Edit" permissions to Action Plan template. Once published, an Action Plan template cannot be changed. Action Plan template changes have to be requested to Salesforce support team.

A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?. Workflow Field Updates. Data matrices. Process Builder. Decision Matrices.

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?. Salesforce Flow. Product Schedule. Person Accounts. Custom Object for Applications.

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?. Create a Screen flow and incorporate the Decision Explainer component to display the outcome. Create an Apex Trigger to document the decision steps performed. Add the Decision Explainer Log History component to the Lightning record page(s). Integrate the BRE with Decision Explainer. Assign the Decision Explainer Permission Set License to the appropriate user(s).

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: •The applicant must upload an image of their driver's license •The license reviewer must perform a background check within five business/working days •The license reviewer must enter the background check results into an external system manually within two business days of completing the background check •The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review •The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above? B. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created. The reviewer users cannot create their own tasks within a predefined action plan template C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan. A document checklist item for an action plan template cannot be created.

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?. Customer Community. Channel Account. Customer Community Plus. Partner Community.

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the Omnistudio Package?. Enable Orders. Enable Assets. Enable Person Accounts. Ensure the email deliverability access level is set to "All email". Confirm browser settings meet published minimum requirements.

An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?. Inspection Tab Container. Inspection Details. Inspection Calendar. Inspection Dynamic Dashboards. Inspection Action.

A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?. Customer Account Portal. Aloha. Partner Central. Help Center.

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?. Community Response for Public Sector. Emergency Response for Public Sector. Volunteer Management for Community. Public Sector for Community.

After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?. Recommend using PSS with the Nonprofit Success Pack. Recommend using PSS with the Outbound Funds Module. Recommend using PSS with the Grants Management product. Recommend using PSS with FinancialForce Accounting.

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

Which features are required to automate the validation of the date of birth?. Files. Attachments. Intelligent Form Reader. Content.

What are the three different key modules of Public Sector Solutions: Business Rules Engine?. Expression Maps. Expression Sets. Decision Table. Decision Matrix. Decision Tree.

The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?. There are no Visit records. There are no active Action Plan Templates. Person Accounts have not been enabled. There are no Violation records.

A public sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?. Build a digital experience site using pre-configured emergency response management (ERM) specific template. Create a custom Case Record Type and leverage a prebuilt Contact Support Form. Build a digital experience site using the Help Center template based on the agency's requirement. Leverage prebuilt Emergency Service Request flow.

A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?. Customer Community Licenses. Enable Chatter. Enable Web-to-Lead. Migrate Users to Lightning Experience. Customer Community Plus Licenses.

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?. Install the ERM for PSS Managed Package. Enable Person Account. Enable Email-to-Case. Enable Web-to-Case. Install the ERM for PSS Unmanaged Package.

To allow a user to access the Public Sector Solutions Employee Experience pre-built application. Which three permission sets need to be assigned?. Employee Experience Community Access. Employee Productivity Plus User Data Access. Employee Experience for Public Sector. Employee Productivity Plus Access. Public Sector Solutions User Access.

A government agency uses Public Sector Solutions to manage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?. Utilize the Funding Program Request'' object to capture the details. Utilize the "Funding Program" object to capture the details. Utilize the "Funding Request" object to capture the details. Utilize the "Business Licence Application" object to capture the details.

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?. Disable all approval processes on the Case object. Disable the Grant Access Using Hierarchies setting on the Case object. Mirror the Org Chart into The Role Hierarchy. Set the Organization-Wide Defaults (OWD) for the Case object to private.

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?. By utilizing the flows. By utilizing the expression sets in BRE module. By utilizing the integration procedures. By utilizing the combination of data raptors and integration procedures.

Which three require set up to configure a License Authorization?. Business Type. Regulatory Authority. Inspection Type. Regulatory Authorization Type. Business Profile.

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?. Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?. Send a contract document for review and signatures. Track the signed contract document and update the contract record status. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it. Ability/Request to update the contents of the documents before signing by the reviewer. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community. Salesforce Flows, APEX, Custom Objects, and VisualForce. Salesforce Flows, Customer Community, and Individual Account. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community.

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit? (Choose Two). eSlgnLlve. Adobe Sign. DocuSign. Conga.

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status. The consultant should recommend the Grants Management product which Includes the Grants Portal feature. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer. Which public sector tools should be leveraged tor this use case?. Application form using Omniscripts and embed the license fee logic using integration procedures. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process. Application form using Omniscripts and embed the license fee logic using triggered flows.

What 2 core Salesforce Clouds is Public Sector Solutions based on?. Service Cloud. Experience Cloud. Marketing Cloud. Admin.

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process. What solution would a technical consultant recommend to solve the outlined use case?. Handle funding request collaboration through email and log activity on Applications. Collaborate internally and externally through the Funding Request Application Feed. Configure Invite Collaborators for Funding Request Applications. Add a "Requires Collaboration" custom field to the Funding Request object.

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data? C. those records inactive D. Export the grantee's data to retain it. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data. Assign the data to a specific public group and make. Export the grantee's data to retain it. Then, delete their data from Salesforce.

Which Public Sector Solution should a Technical Consultant recommend for this use case?. Workflows. Smart Forms. Business Rule Engine. Intelligent Document Automation.

A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?. A Path targeted at Account. A Support Process targeted at Account. An Action Plan targeted at Account. An Action Plan Template targeted at Account.

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?. Add a Lightning Component to query and Aggregate the total value of all permits. Add an Aggregate step to the group and add the SUM function. Provide Permission Sets to users for the Expression Set and Lightning Component. Add an Aggregate Group to the end of the Expression Set.

The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?. PersonAccount -> Individual <- Employee. PersonAccount->User->Employee. User -> Individual <- Custom employee object. Contact -> Individual <- Employee.

A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes. What is the best way to achieve this requirement?. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. Use the REST API provided by DocuSign to poll the status of a particular envelope. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?. Global Emergency View. Visits. Emergency Hotspots. Emergency Requests Overview.

Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?. Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits. Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent. Ensure the Show Dependent Permits section is available in the portal for applicants to view. Create a custom object called "Permit Dependency" and make it a junction object between the Business Type object and Regulatory (§> Authorization Type object. Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records. Embed this FlexCard on an Experience site for applicants to use. Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.

Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?. Enable Intelligent Document Automation. Turn on Document Checklist. Create a document type under Notes and Attachment. Create a Document Type. Assign permissions and permission sets for application forms.

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?. Chatbot for volunteers. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities. Volunteers can automatically claim reimbursements for the expenses.

A company discovered that Salesforce already has a pre-built DataPack, that comes with industry standard procedures; system administrator wants to move and deploy the DataPack, to achieve this. Which tool can be used to deploy the DataPack Lightning Web Component?. VSCode. VSCode and Salesforce DX. Change Sets. ANT Migration Tool.

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?. Action Plan Template with Type="lndustries\ Target Object="Visit". Action Plan Template with Type="Visit Execution", Target Object = "Business License Application". Action Plan Template with Type="lndustries", Target Object="Business License Application". Action Plan Template with Type = "Visit Execution", Target Object = "Visit".

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?. CRMA for Public Sector Admin. CRM Analytics Admin. CRM Analytics LPI Admin. CRM Analytics Plus Admin.

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?. Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it. Create three Tasks specifying the required document types for the Action Plan Template & Publish It. Create an Action Plan Template with Target Object as Business License Application. Create three Document Checklist Items specifying the required document types tied to the Business License Application. Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created.

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?. Check the entry condition. Check the Expression Set. Check the Calculation. Check the Decision Matrix.

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time. Create a PDF form and integrate it with the Public Sector Solutions application intake form process. Review the application forms and find logical points in the process that can be broken into shorter steps. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?. Use the Complaint Case and Case objects. Use record types on Case, one for the constituents and one for internal staff. Use the Public Complaint and Case objects. Use a custom object for the Complaint with a lookup relationship to Case.

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?. Perform UAT testing to find defects in the code. Set up IP restrictions to control who can access the website and when. Identify expensive processes to offload to asynchronous processes. Implement CDN and waiting rooms. Analyze and test the application for the expected load with a load testing tool.

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?. Verify that the case worker has the Decision Explainer Permission set. Verify that the case worker has the Rules Engine Runtime permission. Verify that the case worker has OmniStudio Admin permission. Verify that the case worker has OmniStudio User permission.

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?. OmniOut. FlexCards. DataRaptor. Integration Procedure.

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?. Workplace Strategy Planner. HR Service Center. Employee Workspace. Workplace Command Center. Employee Concierge.

Department of Disaster Assistance has started implementing a "Grants Management’ project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action. Set up the DocuSign integration electronic Signature and use Omniscript. Set up the DocuSign integration electronic Signature and use Omniscript.

The Department of Disaster Assistance would like to enhance its existing grant management experience using the “Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?. Plan, Apply, Engage, Review, Award, Manage and Close Out. Plan, Engage, Apply, Review, Award, Manage and Close Out. Engage, Apply, Plan, Review, Award, Manage and Close Out. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out.

A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined. Use Decision Explainer to understand how the decision was made. Do testing with relevant data sets and check how each test behaves. Use Public Sector Solutions - Selection Explainer to understand how the selection was made.

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities. What is the root cause for the access issue? Choose?. The internal users’ role hierarchy has been set incorrectly. The internal users are missing the Emergency Response Management permission set. The internal users are missing the Emergency Management Response permission set license. The Organization Wide Defaults for ERM objects were set to Public.

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?. 1; Only to contain the prioritization pools. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate. Only one to contain the prioritization pools with the Federal Income Limits.

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?. After Person Accounts is enabled in an org, it can be disabled again. Person Accounts bring together fields from Opportunity and Contact. Record Types are not supported for Person Accounts. The Person Account model uses the standard Account object to hold the details about a person.

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?. Integration Procedures. MuleSoft Integration. SOQL Queries. Apex Classes.

A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?. Enable self-registration in the Digital Experiences setup menu. Update the appropriate contact page layouts and add the 'Register User' action. Update the appropriate contact page layouts and add the 'Enable Customer User' action. Enable manual registration in the Digital Experiences setup menu.

A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?. Disable the user sharing in the site administration settings page. Uncheck the 'Site User Visibility' checkbox in the sharing settings page. Set the Organization Wide Default for the User Object to "Public Read Only". Remove access to the user object from the Permission Set assigned to the external users.

What is right order of the grantmaking lifecycle?. Engage, Award, Plan, Review. Plan, Engage, Award, Review. Review, Award, Engage, Plan.

What are two possible use- cases for a FlexCard?. A widget to perform inline edits and calculations within a table quickly. A widget to ask multiple pages of questions in the application form. A widget to aggregate complex data models for quick-glance information. A homepage widget to quickly launch common processes.

A government agency would like to ensure that the calculation for ……. Correctly; the System Administrator needs to ensure that the … Where in the Expression Sets can the Administrator set the data …. Entry Criteria for Process builder. Under Add Resource in Expression Sets. Under the Decision Table. Under OmniScripts and while setting options.

A public sector agency recently implemented public Sector solutions for the ….in the cite. A new inspector has been onboarded to conduct the inspections…. Feature. All other inspectors can access Action Plans without any problems. The ‘Enable Notes’ permission has not been selected for the new inspector. The Salesforce use for the new inspector is disabled. Action Plans Permission set has not been assigned to the new inspector. Person Account Models have not been enabled on the org.

Bobahaven has previously implemented Salesforce Service Cloud to… Constituent self-service digital experience. This was implemented previously ….. now ready to implement the public sector Solutions License, Permits… What is the right solution for this requirement that minimizes customization and site…. Create a new Applications digital experience using the licenses and permits Experince … components to the experience site. Create new pages and deploy components such as OmniScripts and FlexCard within the …. Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site. Create OmniOut components and deploy them to the existing Help Center experience site.

An administrator at a government agency has … and updating the action plan template However… Generated is still based on the old Action Plan template…. The inspection type has not been updated with the …. The new action Plan Template has not been activated. The inspection type must also be cloned to create a new …. The new action Plan template has the same name as the….

The city of Sandbox has been using Public sector solution for ……some time now. The city wants to quickly … Which tool is recommended to help them achieve this requirement?. Salesforce Einstein. Salesforce Reports and Dashboards. Tableau for Public Sector. CRM Analytics for Public Sector.

What are the two key document types that a consultant…. Implementation?. User Stories. Functional requirements specification (FRS). Marketing plan. Budget plan.

A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment 52 ClouCertified Practice Tests questions are categorized for use in different scenarios depending on whether the outlet is take way, dining, or a combination of both. The categorization only applies to specific questions in the assessment. Two which objects should they add new categories?. Assessment Question. Assessment Task Definition. Action Plan. Assessment indicator Definition.

A governance agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent’s date of birth from a scanned document and map it to a field in the Application record using the intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency’s use case?. Enable Intelligent Form Reader. Enable OCR Setting in the Document. Map Form Types to Objects. Enable Data Raptor to read information from a scanned document. Set Up Data Extraction.

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?. Public Sector Solution Template. There is no pre-configured template. The customer Account Portal template. The licenses and Permits template.

Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable. What will technical consultant suggest to Bobahaven is the solution for this requirement?. Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user’s manager for approval.

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the “application has breached the agreed SLA.