reading 5

Every business wants to... _____ their customers happy. Seleccione una: leave. have. feel. keep.

What TWO reasons for not wanting to complete a customer satisfaction form does the text mention? Seleccione una o más de una: It's useless. It takes a long time. It's uncomfortable to do it when you've had a bad experience. It's boring.

Some companies have found an alternative to customer satisfaction forms and they now offer their customers the possibility to fill out a virtual form. True or false? Seleccione una: True. False.

Virtual customer satisfaction forms are... _____ as their traditional counterparts. Seleccione una: not the same. the same. better. equally.

According to the text, which THREE different areas are you likely to find in a virtual customer satisfaction form? Seleccione una o más de una: Spaces to rate your experience. A spot to suggest improvements. A space to write personal comments. An area to fill in your personal information.

If a hotel or a restaurant realizes that a guest had an unpleasant experience, they feel they only have lost a customer. True or false? Seleccione una: True. False.

What are TWO reason why it's a good idea to include your personal information in the customer satisfaction form? Seleccione una o más de una: It gives the business another opportunity to impress you. Businesses are not worried about losing potential customers. They are likely to offer you some form of compensation. You will receive a nice apology letter.

The text encourages people to fill out customer satisfaction forms. True or false? Seleccione una: True. False.

Match the expressions from the text and their meanings. Keep abreast. Counterpart. Concern.

Match the verbs from the text and their meanings. Rate. Fill out. Voice. Identify.