Salesforce ADM-201 Mock Test 6

A user has left their phone at home which is usually used for two factor authentication. What can the administrator do? Choose 1 answer. A. Generate a temporary username. B. Remove two-factor authentication. C. Generate a temporary verification code. D. Reset the password for the user.

Matt, a newly hired sales representative, wants to be able to create accounts quickly and auto-populate related fields on the record. Matt has requested the Salesforce Administrator to grant him access to the feature that allows him to do that. How can the Salesforce Administrator meet this requirement? Choose 1 answer. A. Deactivate the validation rules for the Account object. B. Enable the AutomatedAccountFields’feature to allow Matt to create account records quickly. C. Add macros to the utility bar and have Matt create macros that would automatically add new account records. D. Enable the ‘Account Auto Create’ feature in the Account Settings in Setup.

Which of the following are limitations of synchronising items between Salesforce and Outlook using Lightning Sync? Choose 2 answers. A. Synced events cannot be deleted in both systems automatically. B. Private events and event series cannot be synced. C. Tasks cannot be synced. D. Synced contacts cannot be deleted automatically in the other calendar application.

Gary Smith, a top-performing sales representative, is likely to close a million-dollar opportunity with a high-value client. The representative wants to be well prepared for his upcoming meeting with the client. How can a Salesforce Administrator empower him with the most up-to-date information while en route to the meeting? Choose 1 answer. A. Create a Workflow rule to send customised outbound messages to the sales rep’s mobile device, based on the clients associated with upcoming calendar events. B. Enable the News feature so that the sales rep can access the most relevant information related to the client. C. Shortly before the scheduled meeting, send the sales rep an email alert with the most relevant and up-to-date information about the client from the client’s website. Twitter account, and Google results. D. Post the most relevant information about the client on Chatter and @mention the sales rep.

Which of the following statements are true about sharing notes in Lightning Experience? Choose 3 answers. A. Recipients can be prevented from sharing or sharing the note. B. A note can be shared with users or groups. C. The ‘Notes’ related list can be used to share a note. D. Recipients of a shared note can edit the note simultaneously. E. ‘Collaborator’ access can be granted while sharing a note.

Which of the following statements are true about accessing telephony features in Salesforce using Lightning Dialer? Choose 3 answers. A. It requires a feature licence in Lightning Experience and Salesforce Classic. B. It is only available in Lightning Experience. C. It supports recording calls using an additional plugin. D. Users Call call by clicking on phone number fields. E. It supports incoming and outgoing calls.

A user wants to share files from an external source with other users. What is the best way to do this? Choose 1 answer. A. Send an external email with a file attachment. B. Contact the system administrator to have them share the file on the Salesforce platform. C. Create a public group, add the user, and share the appropriate files. D. Setup Files Connect to access external files and share through the Chatter feed.

Which of the following statements are true about sharing files in Lightning Experience? Choose 3 answers. A. A file can be shared privately with specific people. B. Files home can be accessed to share a particular file. C. File permissions can be changed by file owners and collaborators. D. While sharing a file, the file permission can be set to ‘Viewer’, ‘Collaborator’, or ‘Administrator’. E. A file is shared with the company only when it is posted to a feed that all users can see.

What should you do to ensure that an administrator can troubleshoot on a user’s behalf, without having to request login access from the user? Choose 1 answer. A. Turn on the ‘ModifyAll Data’ permission. B. Turn on the ‘Login As Any User’ permission on the System Administrator profile. C. Turn on the ‘Administrator Can Login As Any User’ setting in the Login Access Policies page. D. Contact Salesforce to enable the ‘Administrator Can Login In As Any User’ feature.

Global Containers has created a Performance Review App and would like to ensure that only the manager of a staff member and managers further up the chain in the same department have visibility to the review of a staff member. The role hierarchy does not follow the organisation structure. How can this be configured? Choose 3 answers. A. Create a sharing rule to share Performance Reviews with the user’s manager group. B. Ensure that the ‘Grant Access Using Hierarchies’ Checkbox is selected. C. Ensure that the role hierarchy reflects the reporting hierarchy. D. Ensure that the ‘GrantAccess Using Hierarchies’ Checkbox is deselected. E. Ensure that the ‘Manager Groups’setting ¡s selected on the Sharing Settings page.

Which of the following cannot be associated with Work Orders? Choose 1 answer. A. Asset. Entitlements, and Service Contracts. B. Case, Account, and Contact. C. Other Work Orders. D. Solutions.

A user wants to collaborate and discuss a record as a team with a group of other users. How can an administrator enable this most efficiently? Choose 1 answer. A. Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records ¡n groups setting. B. Use delegated administration to allow the user to create a new user group. C. Set up a meeting time using the Salesforce scheduling function. D. Create a group for the set of users and share the file through the files tab.

Your organisation works mostly with individuals, and you want to track them as such in your Community without linking them to an Account. How can this be done? Choose 1 answer. A. Enable Person Accounts in your Community and leave the Account field blank when doing self-registration. B. All individuals in a Community must be linked to an Account. C. Individual Accounts are automatically enabled in Salesforce Communities. D. Create an Account labelled [Individuals] and categorise all individual records under that Account.

Which users can approve or reject email approval requests via email? Choose 1 answer. A. All active users. B. Approvers specified in the approval process anda!! delegated approvers. C. No users can approve or reject a request via email. D. Approvers specified in the approval process only.

Which of the following is true regarding the addition of an identity verification method to a user’s account? Choose 1 answer. A. Only a Salesforce Administrator can add identity verification methods for users. B. Salesforce blocks the added identity verification method until the email is confirmed. C. Salesforce calls the user to confirm that the identity verification method is valid. D. An email confirmation is sent to the user ifa new identity verification method (e.g. mobile phone) is added.

What is true regarding the addition of a report chart to the Service Console? Choose 3 answers. A. The source report of the chart must be a Summary or Matrix report. B. The source report must contain a chart. C. The report must be added to the service console page layout. D. The report chart must be added to the page layout of the object from which to display the chart.

How can support agents who use the Case Feed complete repetitive tasks quickly and consistently? Choose 1 answer. A. Set up automatic email responses for cases in the Case Feed. B. Set up workflow rules for cases. C. Set up auto-response rules for cases in the Case Feed. D. Use macros in the Case Feed.

The customer service manager of Cosmic Electronics would like to be notified daily via email if the number of open cases exceeds 100. What is the best way for an administrator to meet this requirement? Choose 1 answer. A. Schedule an open case report for refresh so that it runs daily and sends its result via email to the manager. B. Ask the customer service manager to subscribe to an open case report for notiñcations. C. Create a flow that sends an automatic email to the manager based on custom criteria. D. Create a workflow rule with an automated action that sends an email alert to the manager.

A customer is requesting that case email notifications sent to them when case creation fails, do not contain sensitive data related to the cases entered. How can an administrator make sure that their sensitive information is kept private? Choose 1 answer. A. Enable the ‘Hide Record Information’ setting. B. Require an approval process for all Web-to-Case notifications. C. Enable the E-mail Signature auto-response setting. D. Require password protection on Web-to-Case notifications.

How can an administrator ensure the security of the data sent to and returned from their Salesforce community site? Choose 1 answer. A. Salesforce automatically ensures security for all community sites. B. Use a third-party security technology to secure the community site and notify you when there is suspicious activity. C. Manually monitor all site traffic going to the community site. D. Require secure connections for the community site to redirect traffic from HTTP to HTTPS.

After a question has been asked in Chatter Questions, the best answer can be selected. What is true regarding the best answer? Choose 2 answers. A. Only the person that asked the question can select the best answer. B. Only one answer can be selected as the best answer. C. Once set the best answer cannot be changed. D. A copy of the best answer appears at the top of the list of answers with a check mark.

What Salesforce feature makes it easy for sales reps to follow your organisation’s sales process through visual assistance that provides guidance through each sales stage? Choose 1 answer. A. Salesforce App Sales chatter feed. B. Flows for opportunities. C. Workflow automation for opportunities. D. Sales Path.

Larry Miller. a Sales Executive, is planning to attend a conference where he expects to meet various channel partners. How can a Salesforce Administrator ensure that the Executive is able to access the latest news about his partners while en route to the conference? Choose 1 answer. A. Enable the News feature to allow the sales executive to view news related to partners ¡n the Sales force mobile app. B. Check the Partner Chatter group in the Salesforce mobile app. C. Check any notes recorded against partners in the account records in the Salesforce mobile app. D. Do a Google search on each of the partners.

Which of the following is true when a user converts a lead using the Salesforce mobile app? Choose 1 answer. A. Duplicate records can be created. B. Lead sources from existing contacts will be overwritten during conversion. C. A new contact should be associated to an existing account. D. Lead conversion is not available in Group or Professional Edition.

What options does an administrator have regarding the page displayed after a user logs out of Salesforce? Choose 3 answers. A. Display the standardSalesforce login page. B. Display the ‘Home’ page of a custom application in Salesforce. C. Display a custom logout page. D. Display a custom single sign-on page. E. Display a web tab with the company’s public website.

The Sales Manager has requested a report of the feeds on certain objects. What is required to keep track of the feed activities on a record? Choose 1 answer. A. A custom report based on a custom report type. B. Find an app on the App Exchange that allows for this report. C. A standard report on object feed activities. D. A custom report based on an existing report type.

What options are available to set the length of time after which the system logs out inactive users? Choose 2 answers. A. Session timeout can be set at the profile level. B. Session timeout can be set by indîvidual user. C. Session timeout can be set using a permission set. D. Session timeout can be set at the organisation level.

How can the Salesforce Administrator promote community engagement by giving users the ability to ask and answer questions in Chatter? Choose 1 answer. A. Add the Question action to the global publisher layout. B. Enable Chatter Questions in the chatter feed for each user profile. C. Increase the visibility of the Question action in the publisher layout. D. Only administrators are granted access to use Chatter Questions.

How can a Salesforce Administrator customise a self-service Community created using one of the predefined templates in Salesforce? Choose 1 answer. A. Customise the community using Apex code. B. Customise the community via the Salesforce API. C. Customise the community via Experience Builder. D. Customise the community via Experience Workspaces.

A government agency would like to use Chatter but plans to test it in one department initially. How can you accomplish this? Choose 1 answer. A. Enable Profile Based Rollout for Chatter and disable Chatter access for any custom profiles that should not have access to Chatter. B. Enable Chatter and enable any custom profiles that should have access to Chatter. C. Enable Chatter and disable the Chatter user permission for those users that should not have access. D. Enable Role Based Rollout for Chatter and select the roles that should have access to Chatter.

Your organisation wants to allow users to create duplicate records for a custom object and report on those duplicate records when needed. How can this be done? Choose 1 answer. A. Utilise duplicate management to allow duplicates on that object and create reports on those duplicate records. B. Create an approval process for duplicate records and approve their submission. C. Duplicate records can never be created in Salesforce. D. Enable duplicate records on custom objects on each user profile you wish to be able to create duplicates.

John Smith, a Director at Acme, volunteers at ‘Girls Who Code’ to fulfil the Acme corporate responsibility mission. However, this creates a duplicate contact entry for John Smith — as a Director on the Acme account and as an Executive Facilitator on the ‘Girls Who Code’ account. What can a Salesforce Administrator do to deal with this issue? Choose 1 answer. A. Hide John Smith’s contact record from the Related Contacts list on GWC’s Account Page Layout. B. Create two Record Types - for Acme and GWC respectively. Show John Smith as Director in Acme’s Record Type and John Smith as Executive Facilitator in GWCs Record Type. C. Enable the ‘Contacts to Multiple Accounts’ feature. Add John Smith in the Related Contacts list on the GWC Account record. Ensure that Acme is recorded in the account field on John Smith’s contact record. D. Use Visualforce to flag the duplicate entry. The flag would indicate that the duplication is not an error but is required to maintain data integrity.

Which of the following are true regarding user management using the SalesforceA app? Choose 3 answers. A. It is possible to create new users using the SalesforceA app. B. Users can be deleted using the SalesforceA app. C. Permission sets can be assigned to users using the SalesforceA app. D. A user licence can be reassigned using the SalesforceA app. E. Adding multiple users at once is possible in the SalesforceA app.

What does a Salesforce Administrator need to do to enable sales reps to change the price book on an opportunity using the mobile app? Choose 2 answers. A. Add the price book field to the Opportunity page layout. B. This is not possible in the Salesforce mobile app. C. Include the ‘Edit’ quick action in the Salesforce Mobile & Lightning Experience Actions on the Opportunity page layout. D. Expose the Price Books tab in the Salesforce mobile app. E. Create a mobile ready VisualForce page for opportunity.

An administrator is tasked with creating new home pages in Lightning Experience. What should the administrator consider when creating home pages? Choose 2 answers. A. The Home page can be assigned to each app. B. Each user can customise their own Home Page layout. C. The Home Page can be customised for each role. D. The Home Page can be customised for each pro 11k. E. Home Pages can only be assigned through permission sets.

What is true regarding adding records to Chatter groups? Choose 1 answer. A. Any standard or custom object can be added to a group. B. All users in the group can see any records added to the group. C. Only one record can be added to each group. D. Records cannot be added to groups that allow customers.

Global Insurance has recently switched to Lightning Experience. Service Agents complain about having to wade through Performance Charts and Top Deals, instead of New Cases on the Home Page. Sales Representatives, on the other hand, refuse to accept any changes to the current Home Page. How can a Salesforce Administrator address the needs of Sales Representatives and the Service Agents? Choose 1 answer. A. Use Visualforce to customise the Home Page and dynamically display based on profile. B. Advise users that they can customise their own Home Page. C. Use the LightningApp Builder to customise the Home Page for different profiles. D. It is not possible to customise the Home Page in Lightning Experience.

How would a Salesforce Administrator add a custom button to the Salesforce App Action bar? Choose 1 answer. A. Only standard buttons are available to be displayed in the Salesforce App Action bar. B. Custom buttons are automatically displayed in the Salesforce App Action bar. C. Customise ‘Quick Action’ on the object page layout. D. Customise ‘Salesforce Mobile andLightningExperienceActions’on the object page layout.

What are the two capabilities of the ‘Create Calendar from Salesforce Object’ feature? Choose 2 answers. A. A calendar can be created from a custom or standard object. B. Fields that determine what the calendar displays are automatically determined. C. Once created, a calendar cannot be deleted. D. Calendars can be customised by applying a list view.

Which of the following are valid identity verification methods? Choose 2 answers. A. Using an API key pair that includes a unique secret key to verify the account activity. B. Using the Salesforce Authenticator mobile app to verify the account activity. C. Entering a phone number everytime during login to receive a verification code in a text message. D. Using the verification code in an email that is sent to the address associated with the account.

An administrator wants to convert a lead automatically based on certain criteria and send an email to the related contact one day after lead conversion. How can this be achieved? Choose 1 answer. A. Use process builder with a flow action to convert the lead and add a Wait element to set a one day wait period to automatically email the contact. B. Use a time-based approval process to email the contact one day after the lead conversion is approved. C. Set a time-based workflow rule to email the new contact. D. This can not be done automatically, the email must be sent manually.

In order to improve efficiency and automate actions on cases, a Salesforce administrator is considering the use of bulk macros. Which of the following are true statements regarding the use of bulk macros? Choose 2 answers. A. Bulk macros can be run on multiple records of any standard or custom object. B. Bulk macros can be run on records in multiple list views at the same time. C. Bulk macros can send emails to contacts on selected records. D. Bulk macros can update field values on multiple records.

Which statement is true regarding Opportunity Teams in Lightning Experience? Choose 1 answer. A. The opportunity owner or someone above the owner in the role hierarchy can add an Opportunity Team. B. It is not possible to create Default Opportunity Teams in Lightning Experience; a user must switch to Salesforce Classic to do so. C. Only a Salesforce Administrator can create Opportunity Teams or add team members. D. Default OpportunityTeams are defined in Profiles.

What is true regarding Salesforce Knowledge and Work Orders? Choose 2 answers. A. Salesforce Knowledge articles can be attached to a Work Order or Work Order Line Item. B. Knowledge articles attached to a Work Order can be viewed and updated in the Salesforce mobile app. C. The Knowledge One widget suggests articles that can be attached to Work Orders based on key fields. D. Once attached, an article cannot be detached from a Work Order.

A Sales Manager often finds that contact has a relationship with multiple companies and would like to keep track of these relationships. How can a Salesforce Administrator enable this? Choose 2 answers. A. Create a cross-object formula on the Contact object to add related accounts in the Related Accounts section. B. Add the RelatedAccounts related list to the Contact page layout, add the Related Contacts related list on the Account page layout, and delete the existing Contact related list on the Account page layout. C. Add the Related Accounts related list to the Contact page layout, and update the existing Contacts related list on the Account page layout. D. Create a validation rule to ensure all related accounts are added to the contact. E. Enable the ‘Contacts to Multiple Accounts’ feature.

The Sales Director noticed duplicate contact records created against different accounts. What can a Salesforce Administrator do to fix this? Choose 1 answer. A. A contact can only be linked to a single account If contact is affiliated with multiple accounts, then a contact record would be created for each account Therefore, the Salesforce Administrator should inform the Director that there is no error. B. Contacts could have changed jobs and become employees of otheraccounts.The SalesforceAdministratorshould update the contact records to reflect the correct account information. C. The Sain force Administrator should enable the ‘Contacts to Multiple Accounts’ feature, and then specify the direct and indirect accounts in the RelatedAccounts list on a contact’s detail page. D. The Salesforce Administrator should use Workflow rules to update related account information on contact.

Which of the following user licence types could be used to allow community users to create and edit reports? Choose 2 answers. A. Customer Community. B. Partner Community. C. Customer Community Plus. D. High Volume Customer Portal.

Garden Fresh Grocery is a Salesforce CRM customer. Its employees would like to use just one email service to conduct their company communications. To meet this request, the Operations Director is contemplating whether to take advantage of the External Email Services option in Salesforce. What should the Salesforce Consultant suggest to the owner from the following options? Choose 2 answers. A. Advise the Operations Director that Lightning Experience needs to be enabled to use the External Email Services option. B. Advise the Operations Director That he can choose any or all of the External Email Services, including Gmail, Microsoft 365, Outlook. Hotmail. and Yahoo. C. If an External Email Service is used, emails look like they were sent from the users’ Gmail or Office 365 account, and the users can see the emails that were sent in their Gmail or Office 365 Sent Items folder. D. If the Operations Director opts to use any or all of the available External Email Services, Salesforce will continue to support email bounce management functionality.

Julie has created a new post on the Chatter feed. After she has shared the post, what actions can she perform on the post? Choose 2 answers. A. Create an opportunity related to the post. B. Edit the post and change the text. C. Log a Call related to the post. D. Create New Task related to the post.

Which of the following is true regarding Data Loader? Choose 2 answers. A. Data Loader is only available for Windows. B. Data Loader is only available for Mac. C. Data Loader runs on both Windows and Mac operating systems. D. Data Loader Command Line Interface (CLI) is only supported in Windows.

On what objects can duplicate rules be configured? Choose 3 answers. A. Lead. B. Product. C. Opportunity. D. Contact. E. Custom Objects.

An account record owned by an inactive user needs to be updated. Who has the ability to update the record? Choose 1 answer. A. AlI active users. B. System administrators and all users with visibility to the record and create or edit permissions on the account object. C. Records owned by inactive users cannot be updated; the user must be reactivated first. D. System administrators only.

Sam has created a matching rule on the Contact object to detect duplicates. What is true in this situation? Choose 2 answers. A. Nothing will happen unless a duplicate rule is defined that uses the matching rule. B. Only one field can be used for matching in the matching rule. C. Duplicate contacts will be blocked or allowed based on the setting in the Duplicate Rule. D. Only one duplicate rule can be active at one time.

What action is possible with Workflow that is not possible with Process Builder? Choose 1 answer. A. Field update. B. Create a record. C. Send an outbound message. D. Send an email.

An administrator wants to give another user the ability to assign one type of permission set designated for certain roles. How can this be accomplished? Choose 1 answer. A. Change the permission set settings on the object in question. B. Change the user’s profile to administrator so that they have the ability to assign permission sets. C. Make the user a delegated administrator and enable the delegated administrator to assign the designated permission set. D. Create a new profile and assign permission sets to it.

Which of the following is true about sharing access to a file attached to a record? Choose 1 answer. A. Access can only be determined by the record owner. B. Only view access can be granted. C. Access can be determined by the sharing settings of the record. D. Access can only be determined by the administrator.

Josh Davis is the Warehouse Management Director at Express Logistics and Transport. He is also a partner at 123 Warehousing. Express Logistics and Transport is the account found on his contact record details page but his contact record is also related to the 123 Warehousing account. How would this be represented in Salesforce if ‘Contacts to Multiple Accounts’ is enabled? Choose 1 answer. A. Josh would be an affiliated contact at both organisations. B. Josh would be a direct contact at both Express Logistics and Transport ana 123 Warehousing. C. Josh would be the indirect contact at Express Logistics and Transport and direct contact at 123 Warehousing. D. Josh would be a direct contact at Express Logistics and Transport and indirect contact at 123 Warehousing.

What is true regarding editing Feed Posts and Comments? Choose 2 answers. A. Administrators can edit any posts. B. Record owners can always edit any post on records they own. C. The ability for users to edit their own feed posts is enabled by default. D. The edit option isn’t available on posts with file attachments.

What should moderators do when a question in Chatter is not resolved? Choose 1 answer. A. Leave the question for another user to answer. B. Escalate the question directly to a case in the feed using Question-to Case. C. E-mail the appropriate administrator to help solve the problem. D. Forward the Chatter question to the appropriate case manager.

As a Sales Manager. John is finding that he is adding the same people to his opportunity team and is looking for a more efficient way of managing his opportunities. What is true regarding Opportunity Teams? Choose 2 answers. A. If defined, a default Opportunity Team can be added with one click. B. The default Opportunity Team cannot be added in the Salesforce App. C. A default Opportunity Team can be defined on the role level. D. John can set up a default Opportunity Team in his personal settings.