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What is the default email deliverability setting for Salesforce sandboxes?. Unlimited email. All email. System email only. No access.

You are thinking of enabling ‘Roll up activities to a contact’s primary account’. What things must you consider before enabling this feature? (Choose 3). Existing activities may be affected if they are updated in a way that triggers recalculation. New activities are affected. Roll up activities feature is recommended for orgs where contacts are related to multiple accounts. Roll up activities feature is not recommended for orgs where contacts are related to multiple accounts. All existing activities are affected.

Support Agents at Cloudy Computing would like to have multiple tabs open at once, as well as easy access to their recent tabs. What features of Salesforce would you recommend? (Choose 2). History Utility. Service Console. Recently Viewed Items. Sales Console.

What are the 3 types of Lightning Components on a Lightning Record Page? (Choose 3). Custom - Managed. AppExchange. Standard. Custom.

What are some features and considerations of Themes and Branding in Salesforce Lightning Experience? (Choose 3). Apps have an option that enables them to override a custom theme’s brand image and navigation bar color. An Administrator can choose from built in themes or create a custom theme. Custom themes cannot be deleted. Built in themes cannot be modified. Multiple themes can be active at the same time.

When importing via an API or Data Loader, which fields will be required? (Choose 2). Universally required fields. Fields required by Record Types. Fields required on the Page Layout. Fields required by Validation Rules.

Cloudy Computing would like to connect to their external ERP system. Accounts are stored in both Salesforce and the ERP, but Salesforce is the master system and the Salesforce Account object should be the parent. What type of relationship would support this?. Indirect Lookup Relationship. External Lookup Relationship. Lookup Relationship. Master-Detail Relationship.

What are some examples of useful out-of-the-box components to add to a homepage specifically for Sales users in Lighting Experience? (Choose 3). Assistant. Performance. Key Deals. Opportunities. Targets.

What types of Salesforce development would not require building and testing in a sandbox?. Automation including Process Builder and Flow. Lightning Web Component. Validation Rules. Reports and Dashboard.

What are some useful features of the Lightning App Builder when creating a new Lightning page? (Choose 2). Configure Search Layouts. Page Templates. Create Validation Rules. Clone Salesforce Default Page.

What can a cross-object formula reference?. Parent Only. Both Parent and Child Objects. Records of the same Object. Child Only.

Where can you monitor a time dependent Workflow to troubleshoot?. Debug Mode. Setup Audit Trail. Time-Based Workflow. Debug Log.

What must be set up before creating an action to send a custom notification from a process?. Notification Template. Notification Workflow Action. Notification Letterhead. Notification Type.

What feature can be used to highlight different summarized values in a report?. Bucket Field. Subtotals. Conditional Formatting. Grand Total.

What happens when you select the setting ‘View Dashboard As Another Person’? (Choose 2). The ‘View Dashboard As’ setting is fixed to a specific user. The data displayed on the dashboard will change according to the access level of the user viewing the dashboard. A fixed dashboard cannot be scheduled to refresh automatically and needs to be refreshed manually. All dashboard viewers will see dashboard data based on the access level of the ‘View Dashboard As’ user.

When can sharing rules be created? (Choose 2). Organization-wide Default is Controlled by Parent. Organization-wide Default is Public Read Only. Organization-wide Default is Private. Organization-wide Default is Public Read/Write.

What are the organization-wide access options for Campaign Member? (Choose 2). Controlled by Campaign Member. Controlled by Parent. Controlled by Account. Controlled by Campaign.

Which Salesforce formula function can return a value based on more than two different field values?. OR. CASE. Contains. Begins.

Which of the following does not respect validation rules?. Quick Create. Global Actions. Object Specific Actions. Lighting Actions.

What are the types of actions that can be created for use in the Salesforce App and on mobile? (Choose 2). Universal Actions. Object-Specific Actions. Global Actions. Record-Specific Actions.

Cloudy Computing has created a junction object called Application. What type of relationship does a junction object enable?. Hierarchical Relationship. Self Relationship. Many-to-Many Relationship. Lookup Relationship.

Cloudy Computing have acquired a new company and are migrating them on to Salesforce. As part of this process, you have been asked to import their legacy CRM records into Salesforce. However, these records need to maintain the original system audit fields such as ‘Created Date’. What should you do?. Use a third party application. Enable the ‘Set Audit Fields upon Record Creation’ feature and import using the Data Import Wizard. Enable the ‘Set Audit Fields upon Record Creation’ feature and import using Data Loader. Advise that this is not possible in Salesforce; the ‘Created Date’ will be the date of import into Salesforce.

What is not a type of access set at profile or permission set level?. Create. Read. Customize. Edit. Delete.

As the Salesforce Administrator, you have created a custom field on the Opportunity object. The field is read only in the field-level security settings. When you add the field to the relevant page layout, you accidentally make the field required. What behavior can we expect in this scenario?. When a user edits the record, they will experience an error because the field is both read only and required. When a user edits the record, they will not see the field. When a user edits the record, the field will be required. When a user edits the record, the field will be read only.

What feature can you use to troubleshoot Flows?. Troubleshoot. Debug. Setup Audit Trail. Auto-Layout.

At Cloudy Computing, Interview is the child object in a master-detail relationship with the Applicant object. Can the recruitment team change the owner on Interview records?. No. Yes.

What happens when records are submitted into an approval process? (Choose 2). If configured, records can be edited by Assigned Approvers. Records can be edited by the System Administrator and users with ‘Modify all Data’ or ‘Modify All’ object level permission. They are locked for editing by everyone. They are locked for editing by everyone except the System Administrator.

What is the correct formula to make Lost Reason required when the Opportunity Stage is Closed Lost?. AND(StageName, 'Closed Lost', ISBLANK( TEXT( Lost_Reason__c ))). OR(ISPICKVAL( StageName, 'Closed Lost'), ISBLANK( TEXT( Lost_Reason__c ))). AND(ISPICKVAL( StageName, 'Closed Lost'), ISBLANK( TEXT( Lost_Reason__c ))). AND(StageName, 'Closed Lost', ISBLANK( Lost_Reason__c )).

Cloudy Computing would like to do some forecasting at the Account level. They would like to see the maximum potential amount from Opportunities in the ‘Commit’ forecast category. They would like this information displayed on the Account page. How can this be achieved? (Choose 2). Create a roll-up summary field on the Account object, using the MAX function on the Amount field on Opportunity. Add the filter criteria ‘Forecast Category EQUALS Best Case’ to the roll-up summary field. Create a roll-up summary field on the Account object, using the SUM function on the Amount field on Opportunity. Create a roll-up summary field on the Opportunity object, using the MAX function on the Amount field on Opportunity. Add the filter criteria ‘Forecast Category EQUALS Commit’ to the roll-up summary field.

The Sales Manager would like to start tracking when the values in important fields on the Opportunity record are edited or deleted. What should the Administrator consider? (Choose 2). Feed Tracking can be setup to to display changes to record fields in the Chatter feed. Out-of-the-box a maximum of 20 fields per object can be tracked. Chatter Tracking can be setup to to display changes to record fields in a Chatter group. Only field changes on custom objects can be tracked.

When editing a page layout, what field properties can be applied? (Choose 2). Read-Only. Edit-Only. Required. Universally Required.

As an Administrator, hoping to get a better understanding of the existing data model in your new company, what tool could you use?. Data Modeler. Setup Audit Trail. Lightning Layout Builder. Schema Builder.

What are some benefits of managed packages? (Choose 2). Managed packages do not allow for licensing. Managed packages have open-source code. Managed packages have upgradable components. Managed packages allow for property protection.

What is TRUE of both the Data Import Wizard and Data Loader? (Choose 2). Running workflow rules and processes is optional. Validation rules and triggers will fire. The source file must be a CSV file. They can import over 51,000 records.

You have created a report to display Opportunities by Account Name. You would like to see the total number of Opportunity records, plus the total Amount (Opportunity value) per Account. What do you need to do as part of creating the report? (Choose 2). Summarize Amount by Sum. Enable Detail Rows. Enable Row Counts. Summarize Amount by Max.

Cloudy Computing have developed an App that they would like to sell on the AppExchange. They should be able to offer upgrades and the source code must be protected. What type of package should they create?. Lightning Package. Managed Package. Unmanaged Package. Controlled Package.

The four types of a roll-up summary functions are: COUNT, MIN, MAX, AVERAGE. COUNT, SUM, MIN, MAX. COUNT, TIME, MIN, MAX. COUNT, AVERAGE, MIN, MAX.

Which of the following are TRUE statements about profiles and permission sets? (Choose 2). User may have zero to many profiles. User may have zero to many permission sets. Users must have one profile. Users must have one permission set.

You have created the field ‘Budget’ on the Account object and set the field to ‘Read-Only’ via the page layout. Will you be able to insert values into the field using Data Loader?. Yes. No.

Expenses and Expense Line Items are in a Master-Detail relationship. However, sometimes users wish to change the parent record on the Expense Line Items. As the Salesforce Administrator, what could you advise?. Change to a Lookup relationship. Allow Reparenting. Change to a Many-to-Many relationship. This is not possible in a Master-Detail relationship.

What type of Flow should be used to automatically deactivate users that have not logged in for a specific number of days? The Flow should check users every 7 days. Record-Triggered Flow. Autolaunched Flow. Screen Flow. Schedule-Triggered Flow.

Sales users must enter a Closed Lost Reason when the Opportunity Stage is changed to Closed Lost. How could you enforce this?. Required Field. Workflow Rule. Validation Rule. Field Dependency.

When inserting a field into a validation rule, what field information is used?. API Name. Developer Name. Field Label. Field Name.

As the Administrator, you wish to make sure that all fields on your new custom object are editable to all profiles, what should be checked on field level security?. Disable Visible and Read-Only. Enable Visible but Disable Read-Only. Disable Visible but Enable Read-Only. Enable Visible and Read-Only.

Your company has a custom object called Projects with a Lookup relationship to Opportunities. Once an Opportunity is closed won, a project needs to be created automatically and assigned to a queue. What would be the best practice way to accomplish this requirement? (Choose 2). Apex Trigger on Projects. Flow. Process Builder. VisualFlow. Apex Trigger on Opportunities.

Which of the following is not a valid return type of a custom formula?. Text. Array. Percent. Date.

The Business Development team at Cloudy Computing needs to generate reports on their Leads. Only certain fields should be available on the report. The Business Development Manager would also like several default columns to be included every time a report is created. As the Administrator, what would you suggest? (Choose 2). Use standard report type ‘Leads’. Edit the default columns on standard report type ‘Leads’. Create a custom report type. Select which fields are available and set as default on a custom report type.

Cloudy Computing would like to import 10,000 Person Account records. You should ensure no duplicates are imported and workflow rules should not run during the import. What is the best tool to achieve this?. Data Loader. 3rd party tool from the AppExchange. Mass Transfer Data. Data Import Wizard.

As the Salesforce Administrator, you have been asked to arrange a backup of all Salesforce data, including attachments on a monthly basis. How could you achieve this?. Data Export Service. Data Loader. Reports. Data Import Wizard.

True or false: Standard picklist fields can be controlling or dependent?. True. False.

Users have complained that one of the Lightning Record Pages is pretty busy and navigation is complicated. There are components on the page that are not always needed, but users still need an easy way to access these components. What could you suggest? (Choose 2). Add Path Component. Add Carousel Component. Add Tabs Component. Add Accordion Component.

Which feature sets the base level of access to an object's records?. Organization-Wide Defaults. Roles. Profiles. Public Groups.

Your company needs to develop an Apex trigger in a sandbox to work with a large amount of records. The trigger needs to be tested with real records and the sandbox needs to be refreshed once a week. Which type of sandbox should be used?. Developer Pro Sandbox. Partial Copy Sandbox. Full Sandbox. Developer Sandbox.

Cloudy Computing would like a new field on the Lead object, where users can select the various products that a Lead is interested in. The user should be able to select several options from the list. What type of field would fulfill this requirement?. Text Area. Picklist. Lookup. Multi-Select Picklist.

With the retirement of Workflow Rules and Process Builder, what tool should be used to create Approval Processes?. APEX. Flow. Approval Process. Process Builder.

The VP of Sales at Cloudy Computing would like to enhance the sales process using automation. When a new Opportunity is created, a Task should be created and assigned to the Opportunity Owner to follow up in 7 days. When a high value Opportunity is won or lost, an email alert should be sent to the VP of Sales. How should the Administrator achieve these requirements?. A Flow with New Task and Email Alert actions. A Workflow rule with Create Task and Email Alert actions. A Process Builder with Create Event and Email Alert actions. An APEX trigger with Create Task and Email Alert actions.

Assuming your changes have been tested and validated already, when should you deploy changes from a sandbox to a production instance?. Once you have communicated the changes to users and ideally during peak hours. Once you have communicated the changes only to management and ideally during off-peak hours. Once you have communicated the changes to users and ideally during off-peak hours. When your developer is available to deploy changes.

Your company has the requirement to calculate complex commissions on Opportunities. You have limited in-house resources. What would be the best way to satisfy this requirement?. Hire a freelance developer to build a custom commissions app. Build a custom API to work with an external commissions website. Look for an App on the AppExchange. Configure the Commissions tab under Opportunities in setup.

Select the data types that are supported by formula fields (Choose 3). E-Mail. Currency. Percent. Text. Phone.

Cloudy Computing would like to allow users to relate records to other records of the same object. What type of relationship is this?. Many-to-Many Relationship. Hierarchical Relationship. Self Lookup Relationship. External Relationship.