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An AI specialist at Sunrays Limited (SL) is tasked with creating a new custom prompt template to populate a field with generated output. SL enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible and enhancements. Which prompt template type should the AI Specialist use and which consideration should they review?. Flex and that Dynamic Fields is enabled. Field Generation, and that Dynamic Fields is enabled. Field Generation, and that Dynamic Forms is enabled.

Sunrays Limited (SL) plans to implement prompt templates that utilize the standard Foundation models. What should the Agentforce Specialist consider when building prompt templates in Prompt Builder?. Include multiple choice questions within the prompt to test the LLM's understanding of context. Ask it to role play as a character in the prompt template to provide more context to the LLM. Train LLM with data using different writing styles, including word choice, intensifiers, emojis and punctuation.

Sunrays Limited (SL) has a mature Salesforce org with a lot of data in cases and Knowledge articles. SL is concerned that there are many legacy fields with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should SL use to ensure Einstein AI can draft responses from a defined data source?. Service AI Grounding. Work Summaries. Service Replies.

Sunrays Limited (SL) is implementing Service AI grounding to enhance its customer service operations. SL wants to ensure that its AI-generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should SL select to configure Service AI Grounding?. Case, Knowledge and Case Notes. Case and Knowledge. Case, Case Emails and Knowledge.

Sunrays Limited (SL) wants to use Flow to bring data from unified Data Cloud objects to Prompt templates. Which type of flow should SL use?. Data Cloud Triggered flow. Template Trigger prompt flow. Unified object linking flow.

Sunrays Limited (SL) is using Einstein Generative AI to generate an account summary. SL aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer’s toxicity scoring to assess the content’s safety level. What does a safety category score of 1 indicate in the Einstein Generative AI Toxicity Score?. Not safe. Safe. Moderately safe.

Sunrays Limited (SL) has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?. Save as New Template and edit as needed. Clone the existing template and modify as needed. Save as New Version and edit as needed.

The marketing team at Sunrays Limited (SL) is looking for a way to personalize emails based on customer behavior, preferences and purchase history. Why should the team use Agentforce as a solution?. To generate relevant content when engaging it with each customer. To analyze past campaign performance. To send automated emails to all customers.

Sunrays Limited (SL) wants to use an external large language model (LLM) in Prompt Builder. What should an AI specialist recommend?. Use Apex to connect to an external LLM and ground the prompt. Use BYO-LLM functionality in Einstein Studio. Use Flow and External Services to bring data from an external LLM.

Sunrays Limited (SL) is interested in improving the sales operation efficiency by analyzing its data using AI-powered predictions in Einstein Studio. Which use case works for this scenario?. Predict customer sentiment toward a promotion message. Predict customer lifetime value of an account. Predict most popular products from new product catalog.

An AI Specialist at Sunrays Limited (SL) is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the AI-generated email to adhere directly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the AI Specialist include these instructions on a new line in the prompt template?. Surround them with triple quotes (“””). Make sure merged field are defined. Use curly brackets {} to encapsulate instructions.

Sunrays Limited (SL) implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?. Instructions. Output Types. Action Triggers.

An AI Specialist wants to ground a new prompt template with the User-related list. What should the AI Specialist consider?. The User related list should have View all access. The User related list to be included on the record page. The User related list is not supported in prompt templates.

Sunrays Limited (SL) is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criteria that Agentforce for Sales uses to match similar opportunities?. Matched opportunities are limited to the same account. Matched opportunities were created in the last 12 months. Matched opportunities have a status of Closed Won from last 12 months.

Sunrays Limited (SL) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, “Show me other opportunities like this one.” How should SL achieve this with Agents?. Use the standard Agent action. Create a custom Agent action calling a flow. Create a custom Agent action calling an Apex class.

An Agentforce specialist is creating a custom action in Agentforce. Which option is available for the Agentforce specialist to choose for the custom Agent action?. Apex Trigger. SOQL. Flows.