SLF 2 - 1

Sunrays Limited (SL) wants users to populate the Description field on the Account record by clicking a button on the record page, with the option to preview, regenerate, or manually edit the output before it is saved. The solution must use declarative tools only. Which type of prompt template should SL use?. Field Generation. Flex. Sales Email.

Sunrays Limited (SL) wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM). What is an important consideration for this requirement?. "CRM data to JSON" checkbox must be selected when creating a prompt template. Apex code can be used to return a JSON-formatted merge field. JSON format should be enabled in Prompt Builder Settings.

An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions and incomplete plans?. Event Logs. Agent Settings. Plan Canvas.

An AI Speciality needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?. Assign the Prompt Template User permission set and enable Sales Emails in Setup. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup. Assign the Prompt Template Manager permission set and enable Sales Sales Emails in Setup.

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant, accurate responses?. Data Masking. Prompt Defense. Dynamic Grounding.

An AI Specialist at Sunrays Limited (SL) is trying to set up a new Field Generation prompt template. They take the following steps. -Create a new Field Generation prompt template. -Choose Case as the object type. -Select the custom field AI_Analysis__c as the target field. After creating the prompt template, the AI Specialist saves, tests and activates it. However, when they go to a case record, the AI Analysis field does not show the (Spatial) icon on the Edit pencil. When the AI Specialist was editing the field, it was behaving as a normal field. Which critical step did the AI Specialist miss?. They forgot to edit the Lightning page layout and associate the field to a prompt template. They forgot that the Case object is not supported for field generation as Einstein service replies should be used instead. They forgot to reactivate the lightening page layout for the Case object after activating the Field Generation prompt template.

Before activating a custom agent action, an Agentforce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Agentforce Specialist recommend?. Testing Center. Agentforce Builder. Prompt Builder.

Sunrays Limited (SL) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that give personalized product recommendations to website visitors based on their browser history. Which initial step should SL take to ensure the chatbot can deliver accurate recommendations?. Collect and analyze browsing data. Design universal product recommendations. Write a response script for the chatbot.

Sunrays Limited (SL) dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"?. Issue and Resolution. Draft Survey Request Email. Sentiment Analysis and Emotion Detection.

An AI Specialist created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the AI Specialist make in the custom Agent action instructions for the planner service to work as expected?. Specify the LLM model provider and version to be used to invoke the action. Specify the profiles on custom permissions allowed to invoke the action. Specify the dependent actions with the reference to the action API name.

Sunrays Limited (SL) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should SL train the service agents?. Knowledge Replies. Case Replies. Service Replies.

Sunrays Limited (SL) is using Einstein Generative AI to generate an account summary. SL aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the Einstein Generative AI Toxicity Scoring system, what does a toxicity category score of 1 indicate?. The response is the least toxic. The response is not toxic. The response is the most toxic.

An AI specialist has grounded a prompt template with a related list. During User Acceptance Testing (UAT) users are not getting the correct responses. What is causing this issue?. The related list is read-only. The related list prompt template option is not enabled. The related list is not on the parent object's page layout.

After a successful implementation of Agentforce Sales Agent with a sales user, Sunrays Limited (SL) now aims to deploy it to the service team. Which key consideration should the AI Specialist keep in mind for this deployment?. Assign the Agentforce for Service permission to the Service Cloud users. Review and test standard and custom Agent topics and actions for Service Center use cases. Assign the standard service actions to Agentforce Service Agent.

Sunrays Limited (SL) wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the AI Specialist recommend?. External Services Merge Fields. Apex Merge Fields. External Object Record Merge Fields.

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?. Retrieves Salesforce data based on the "Run As" user's permissions. Retrieves Salesforce data based on the Prompt template's object permissions. Retrieves Salesforce data based on the user's permissions executing the prompt.

In addition to the Recipient and the Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?. Recipient Opportunities. User Organization. Recipient Account.