SLF 4 - 2

Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?. Specify the large language model (LLM) provider and version. Specify custom variables and filters. Specify the order of actions.

The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?. Sales Apent with a Flex prompt template. Custom Agent with a Flex prompt template. Service Agent with a Flex prompt template.

What is a key benefit of the Agent-to-Agent (A2A) protocol?. Provides a standardized framework for cross-vencor agent discovery and communication. Allows auto-onboard third-party agents without additional contracts, trust scores, or shared identity controls. Provides a standardized runtime engine for internal agent discovery and communication.

Sunrays Limited (SL) is indexing millions of product manuals where users may ask both structured queries (model numbers) and natural language questions (for example, “How do I reset my device?"). Which retrieval approach should the company use?. Use keyword search only, since model numbers dominate queries. Use semantic search only, as natural language is always preferred. Use hybrid search to combine keyword precision with semantic flexibility.

When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?. Review the token limit in the Einstein Trust Layer. Ensure queries used for grounding employ offset so the token limits of models are not exceeded. Review the model limitations in Prompt Builder versus the grounding data size.

An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?. Use a screen flow to associate the Field Generation prompt template. Associate the template with the form field on the Lightning page. Call a template using an autolaunched flow.

Sunrays Limited (SL) is tracking web activities in the Data Cloud for a unified contact. It wants to use that information in a prompt template to help extract insights from the data. Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for SL to do this?. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM). Call the prompt directly from Data Cloud with a web tracking activity included in the prompt definition. Add the activity records as an enrichment-related list to the Contact, then pass the Contact into a prompt template workspace using related list grounding.

Sunrays Limited (SL) wants to test agents while preserving real data and isolating from production. Which environment should the company use with Testing Center?. Use personal developer orgs unrepresentative of production data. Use production org directly with test assertions. Use sandbox environments replicated from production for safe testing.

Sunrays Limited (SL) wants to handle frequent customer misspellings of package names in queries. Which approach should the Agentforce Specialist implement?. Hybrid search. Vector search. Keyword search.

Sunrays Limited (SL) has configured a data library and wants to restrict indexing of knowledge articles to articles that are only publicly available in their knowledge base. SL also wants the agent to link sources that the large language model (LLM) grounded its response on. Which settings should help SL with this?. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in. Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.

Sunrays Limited (SL) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents. Which method should SL's agent choose to dynamically use the best API service?. Agent-to-Agent (A2A) protocol support. Model Context Protocol (MCP) server support. MuleSoft connector for custom hosted processes.

Sunrays Limited (SL) is launching a new partner portal on Experience Cloud. SL wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified. The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?. Sales Agent. Commerce Agent. Service Agent.

Sunrays Limited (SL) is building a digital shopping assistant that needs to dynamically generate product recommendations using information from the company's external product recommendation predictive model through APIs. Which Agentforce capability should make it easier for the agent to consume the external product recommendation tool?. Model Context Protocol (MCP). Hugging Face. Agent-to-Agent (A2A) protocol.

Sunrays Limited (SL) is auditing its AI architecture and needs to ensure that its developers are restricted to using only specifically approved large language models (LLMs). How should an Agentforce Specialist manage and prevent unapproved models from being accessed across the organization?. Apply an Attribute-Based Access Control (ABAC) policy within the Einstein Trust Layer to block prompts from routing to unapproved LLMs. Write a strict system instruction within the Agent Builder stating, "Never use external models for reasoning". Ensure only approved LLMs are enabled in Model Provider section under Einstein setup.

Sunrays Limited (SL)' Agentforce Specialist suspects the Service Agent is systematically misclassifying billing dispute intents under a general enquiry topic, causing incorrect actions to execute. The administrator needs to identify this pattern across production sessions without reviewing individual transcripts. What should the specialist recommend?. Enable Session Tracing in Agentforce Observability and query the Data 360 Session Tracing Data Model directly, grouping moments by topic classification API name to surface billing dispute intents routed to the incorrect topic at scale. Use Agent Optimization in Agentforce Studio, which segments production sessions into moments and generates system intent clusters weekly from cross-session analysis. Upload a representative set of billing dispute utterances to the Agentforce Testing Center and run a batch test comparing expected versus actual topic classifications to identify the scope of the misclassification pattern across production intents.

Sunrays Limited (SL) wants to ensure that its AI agent's responses consistently reflect the company's unique brand voice and specific quality standards beyond simple pass or fail checks. How should the Agentforce Specialist configure the Testing Center to evaluate this specific criteria?. Enable the Coherence quality evaluation. Use the default Response Evaluation metric. Create a custom evaluation using an large language model (LLM) judge.