SN CSA examen 2026 - 1

What CMDB table stores the basic attributes of all the configuration items?. Base Configuration Item [cmdb]. Configuration File [cmdb_ci_config_file]. CI Relationship [cmdb_rel_ci]. Configuration Item [cmdb_ci].

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?. Client Script. UI Policy. Business Rule. Data Policy.

What options are available to define the fulfilment process for a service catalogue item? Select 3 Answers from the below options. Execution Plan. Flow. Workflow. Roadmap. Plan.

What options are available to define the fulfilment process for a service catalogue item? Select 3 Answers from the below options. Execution Plan. Roadmap. Plan. Flow. Workflow.

Which of the following is an example of a base table that is extended but is not extending another table?. Incident [incident]. Business Service [cmdb_ci_service]. Change Request [change_request]. Task [task].

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?. Resource Group. Dynamic CI Group. CMDB Alert Group. Teams.

Which of the following is a true statement about user impersonation?. The impersonation option is not available in the ServiceNow mobile apps. Administrators will have limited access to certain features when impersonating some scoped app admins. When impersonating another user, the administrator does not have the same access as the impersonated user. Non-admin users with the impersonator role will have limited access if they impersonate admin users. Users will need to log out after each impersonation to end it. Administrators can impersonate other authenticated users but cannot view impersonation logs.

What is created when an order is placed for a catalogue item?. A Requested Item (RITM) record. One or more Service Catalog Task (SCTASK) records. A Variable Set. A Variable. A Request (REQ) record.

What application enables you to quickly write drafts of knowledge articles based on cases, HR cases, or incidents?. Knowledge Assist. Knowledge Manager. Now Assist. Knowledge Creator.

Which of the following is a true statement regarding Flow Designer actions? Select 3 Answers from the below options. Define when the flow is performed. Provide the ability to build your own custom actions. Require script to develop. Can be contained in a spoke. Represent reusable operations for use across multiple flows.

Which of the following describes the relationship between the Problem and the Task tables? Choose 1. The Problem table is referenced in the Task table. The Problem table is a remote table for the Task table. The Problem table has a many-to-many relationship with the Task table. The Problem table is a database view of the Task table. The Problem table extends the Task table. The Problem table is a parent of the Task table.

When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?. When viewing an article on the Service Portal. When flagging an article. When editing or publishing an article. When rating or commenting on an article. When attaching an article to an Incident.

The CMDB is the authoritative source of what information? Select 3 Answers from the below options. Contents of all server and application configuration files. Owner. Server log files. Contact. Support group.

What type of service catalogue item is used to create an incident or raise an HR case?. Maintain a service. Order an item. Request a service. Record producer.

What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?. Help menu. Chatbot. Sidebar. Connect Hub. Virtual Agent.

What are the different ways an end-user can leave feedback about an article? Select 3 Answers from the below options. Fill out an article quality index checklist. Leave a comment on the article. Fill out the knowledge quality survey. Mark the article as helpful or not helpful. Give a 1-5 star rating.

Which tab contains the Activity Stream for a task?. Related Links. Related Records. History. Resolution Information. Notes.

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?. Flexible. List. Freeform. Guided.

Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes? Select 2 Answers from the below options. Multisource CMDB. CMDB 360. CMDB CI Lifecycle Management. CMDB Data Manager. CI Class Manager.

What is Configuration Item (CI)?. Components of an infrastructure required to deliver a product or service. A database used to store configuration records throughout their lifecycle. A set of tools and databases that are used to manage an organizations configuration data. Information that further describes a CI such as a name, serial number, or operating system.

Access Control List (ACL) rules allow you to specify the decision type, rule type and operation that defines them. What are the two decision types in ACL rules? Select 2 Answers from the below options. Allow If. Deny Always. Deny Unless. Allow Once. Restrict Access.

Where does the System Administrator navigate to edit a catalogue item?. Maintain Items. Service Catalogs. Create Incident. Service Portal.

Which field type is Boolean and displays as a checkbox?. True/False. On/Off. Yes/No. Positive/Negative. Checked/Unchecked. 0/1.

Which Security Center feature allows you to view, compare and update compliance scores?. Hardening. Scanner. Customer Actions. Metrics.

What access control rules are created by default when creating a custom table? Select 4 Answers from the below options. Archive. Delete. Create. Write. Access. Read.

What is the system behaviour when applying a data policy to the list view to make a field read-only?. The field will appear to be editable, but the update will fail. The field will still be editable and can be successfully updated. The field will appear read-only and cannot be updated. The field will be hidden from the list view and cannot be added back to the personalised list.

Core UI Reporting and Dashboards functionality are deprecated and unavailable in new instances. What functionality has replaced it?. Process Mining. User Experience Analytics. Platform Analytics. Performance Analytics.

There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a new access control (ACL) so that only those roles can view the contents of the reports on the incident table. What access control operation should they use to allow this access on the incident table?. add_to_list. report_on. report_view. read. execute.

Select the report visualisation types you can generate from a list of records. Select 2 Answers from the below options. Pie chart. Single score. Bar chart. Line chart.

Which of the following are different ways to add favourites in Next Experience? Select 3 Answers from the below options. Select the personalisation gear icon in the header of the page. Select the star icon next to a module or application name in the All menu. Select the star icon in the contextual app pill. Select the 'Create Favorite' item from the context menu of a list or record. Select the heart icon at the bottom of a knowledge base article.

Which of the following applications is available to all users?. Change. Incident. Self-Service. Facilities.

What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?. Assignment rules. Inactivity monitors. Service Level Agreements. Approvals.

Form splits help you organise fields on a form into columns for an enhanced visual appeal. What role is required to enable multiple form splits on the platform?. itil. form_admin. personalize_form. admin.

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options. What it will contain. Who will receive. When to send. How often to send. How to respond.

Which of the following is the customer's responsibility under the Shared Responsibility Model?. Authentication and authorisation. Backup restoration. Infrastructure management. Disaster recovery.

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?. UI Actions. Data Policy. UI Policy Action. Client Script.

Which of the following is a true statement about the admin role? Select 3 Answers from the below options. A user with only the user_admin role can grant the admin role to other users. A non-admin user with only the security_admin role can add a user to a group that contains the security_admin role. Non-admin users cannot add users to a group containing the admin role. To grant the admin role to a user, the granting user must also have the admin role. A user with only the admin role cannot grant the security_admin role to other users.

What do each record and each field correspond to in a table?. Each record and field corresponds to a row in a table. Each record corresponds to a row in a table and each field to a column on that table. Each record and field corresponds to a column in a table. Each record corresponds to a column in a table, and each field to a row on that table.

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. Depending. Referencing. Extended by. Referenced by. Depended by. Extending.

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues? Select 3 Answers from the below options. Performing diagnostics. Answering FAQs. Providing how-to information. Impersonating users.

Who can add visual elements to an in-line dashboard? Select 3 Answers from the below options. Users with viz_admin role. Dashboard owner. Users with view access to the dashboard. Users with edit access to the dashboard. Users with dashboard_admin role.

Which menu provides options related to viewing, configuring, creating favourites and saving form data?. Form Column Menu. Form Layout Menu. Form Personalisation Menu. Form Context Menu.

> Your manager asks you to build some reports on your group tasks. Where do you navigate on the platform to start?. Self-Service > My Reports. Reports > Getting Started. Reports > Create New. Service Catalog > Request Reports. Performance Analytics > Create Reports. Resource > Resource Reports > Reports - New.

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. OnDelete(). OnSubmit(). OnChange(). OnSave(). OnCellEdit(). OnLoad().

Which tool do you use to determine the relationship between fields in an import set and an existing table?. Target Table. Coalesce. Transform map. Import Set.

ServiceNow can import data from which of the following external data source types when a valid transform map is available? Select 3 Answers from the below options. REST. LDAP. CSV. JSON. OIDC.

What are the three types of Flow Designer triggers? Select 3 Answers from the below options. Application-based. Role-based. Schedule-based. Work-based. Record-based.

What is selected on the Now Platform to impersonate another user?. User menu. System settings. Magnifying glass. Application Navigator.

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions: - Incidents where the state is Resolved or Closed; - Incidents where the Assignment Group is one of your groups. After clicking the Funnel icon and defining the first condition, what steps should you take?. Click OR button; define the second condition; press Run. This requirement cannot be achieved by the list filters since it requires advanced reporting. Click Run; overwrite the first condition with the second condition; press enter. Click AND button; define the second condition; press the Save button. Click AND button; define the second condition; click Run. Select Assignment group on the Search box on the top bar; press enter.

Where can users set their notification preferences in the Next Experience UI?. Email Properties. Subscription Management. System Notifications. User Menu. Admin Menu.

Which admin role is required to modify access control rules?. metric_admin. security_admin. itil_admin. u_acl_admin. admin. business_rule_admin.

What are the steps for applying an update set to an instance? Select 3 Answers from the below options. Delete. Copy. Commit. Retrieve. Preview.

How can you access the local flow variables in the Flow Designer?. As separate tabs on the Home page. As new icons in the Flow Properties. As help cards in the Help panel. As data pills in the Data panel.

What CMDB Workspace feature lets you visualise the hierarchical map of CIs and the relationships between them while centred on a CI that you choose?. Unified Map. Schema Map. 360° Relationship Visualization. Visualization Designer. Service Mapping.

Which ServiceNow feature do you use to begin the creation of an application?. Integration Hub. Configuration Management Database (CMDB). System Dictionary. Guided Application Creator.

Which of the following is a true statement about importing data into ServiceNow?. Every date field has to be mapped. Every Transform Map must have at least one coalesce field. Every import must have at least one Transform Map. Every staging table can be used once. Every application has one staging table.

Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow?. Configuration Management. Knowledge Management. Performance Analytics. Data Separation.

What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infrastructure using PowerShell and REST?. Integration Hub. Workflow. Third-Party Import Maps. REST API Explorer.

What is created by default when you create a new table? Select 2 Answers from the below options. Application Menu with the same name as the table Label. A table-specific admin role. Module with the plural of the table Label. Dashboard to manage the table's activity.

Where do you navigate to see the notifications that are currently defined on the Now Platform?. Notifications > Email > System Notifications. System Definitions > Notifications. System Notifications > Definitions. System Notification > Email > Notifications.

You can use AI field recommendations to create a list of top recommendations or to automatically fill out fields in a Workspace form. What icon marks the fields that provide AI recommendations?. Robot icon. Star icon. Sparkle icon. Information icon.