Test1

Which two objects are required when configuring an optimization job? (Choose 2 answers). Work Type. Polygons. Service Territory. Scheduling Policy.

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointment status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling License to each Technician. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Universal Containers plans to deploy Salesforce Field Service to 100 external contractors. There are 75 contractors who need access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should the Consultant recommend?. 75 Contractor, 25 Contractor Plus. 25 Contractor, 75 Contractor Plus. 100 Contractor Plus. 100 Contractor.

Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?. Update the Default Language of the Organization. Add the Language field to the Contact Page Layout. Add the Service Report Language field to the Work Order Page Layout. Update the Language of the current User.

The dispatcher at Ursa Major Solar needs to adjust scheduled service appointments so high-priority work can be scheduled in favor of previously scheduled lower-priority work. Which action should the dispatcher take to change the schedule?. Use the Flag action on the new appointment. Use the Reschedule action on the existing appointment. Use the Reshuffle action on the new appointment. Use the Group Nearby action on the new appointment.

AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?. Create a process to change the owner of the service appointment to the assigned technician. Create a user territory for the technician’s primary and secondary territories. Configure a sharing rule to share dispatched service appointments with the assigned resource. Enable the sharing features in the Field Service settings in the Setup menu.

What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app? (Choose 2 answers). Native customer signature capture. Customized navigation menu. Offline access to Flows. Agenda view of upcoming Service Appointments.

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two default Scheduling Policies meet this requirement? (Choose 2 answers). Customer First. High Intensity. Emergency Policy. Soft Boundaries.

The system administrator at Ursa Major Solar creates several different actions. The actions were added to the relevant layouts. During testing, it was determined that all the actions were appearing on the Salesforce mobile app, but the actions were unavailable on the Field Service mobile app. What would prevent an action from displaying in the Field Service mobile app?. Object-specific quick actions are only available in the Field Service mobile app. Action types of Create a Record are unavailable on the Field Service mobile app. The actions were missing on the Salesforce Classic Publisher section on the page layout. The quick action for the app extension was not configured in Field Service mobile settings.

In which two scenarios should a Consultant recommend Multi-Day Service Appointments? (Choose 2 answers). Jobs can take longer than available resource’s hours in a day. Jobs require consecutive days of work and can span over weekends. Jobs need to be performed at the same site on the same day of the week. Jobs require multiple days of work performed by different resources.

Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?. Create a custom mobile app that syncs articles based on Service Appointment assignments. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order. Use Work Types to assign associated Articles to Work Orders. Use the Salesforce mobile app deep linking to the Salesforce Field Service mobile app.

Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?. Establish a Maintenance Plan for the products. Implement Consumed Products on Service Appointments. Examine existing Work Orders for incomplete Line Items. Launch a feedback survey to the customer base and follow-up on results.

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep, and on-site time. How could the Service Resource’s Time Sheet be configured to track the total time spent on each step?. Relate the Time Sheet Entries to the Service Appointment. Relate the Time Sheet Entries to the Work Order Line Item. Relate the Time Sheet to the Work Order Line Item. Relate the Time Sheet to the Service Appointment.

When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs. To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the price book. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?. Utilize unit of measure or quantity on the product record since field service does not recognize both. Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked. Create a different product record for each possible size since quantity must be a whole number. Ensure the unit of measure on the product and the product record are the same.

At Universal Containers, the Service Territory member’s time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?. Add one hour to the start and end times on the Service Territory. Change the time zone on the Service Territory Member’s user record to match the Service Territory’s time zone. Add one hour to the start and end times on the Service Territory Member’s Operating Hours. Subtract one hour from the start and end times on the Service Territory.

Universal Containers customers is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account. Which two methods should the Consultant consider to ensure the service associated with each container can be handled independently? (Choose 2 answers). Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections of customers in their region. Each inspection should be completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? (Choose 2 answers). Work Order Generation Method = One Work Order Line Item per Asset. Service Appointment Generation Method = One Service Appointment per Work Order Line Item. Service Appointment Generation Method = One Service Appointment per Work Order. Work Order Generation Method = One Work Order per Asset.

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order. What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?. Process Builder on Case to update the Service Appointment and Work Order. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment. Lightning Component with required fields to update the Case, Work Order, and Service Appointment. Quick Actions that launch a Flow on Cases, Work Orders, and Service Appointments with required fields.

Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?. There are two levels in a Work Order Hierarchy and a single level in the Work Order Line Item Hierarchy. There is a single level in a Work Order Hierarchy and a single level in the Work Order Line Item Hierarchy. There is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Item Hierarchy. There is more than one level in a Work Order Hierarchy and more than one level in the Work Order Line Item Hierarchy.

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?. Use Page Report Layers. Create a Gantt Action to highlight. Color code using Gantt Palettes. Add the relevant field to the Field Set.

A dispatcher wants to ensure that a technician is assigned only Service Appointments within a specific distance from the technician’s home base. Which configuration should the Consultant recommend?. Set a custom travel time limit on the Service Resource. Create a custom Scheduling Policy with a hard boundary. Configure the Service Territory operating hours. Enable Travel Distance Optimization in the Scheduling Policy.

Universal Containers wants to prevent technicians from being scheduled outside of their working hours. Which configuration should the Consultant recommend?. Define Operating Hours on the Service Resource record. Set Availability Windows on Service Appointments. Enable Work Rule enforcement on Scheduling Policies. Configure Shift Types on Service Territories.

A company wants to automatically assign the same technician to follow-up appointments for the same customer. Which configuration should the Consultant recommend?. Enable Preferred Resources on the Account. Create a Scheduling Policy with Soft Boundaries. Use the Customer First Scheduling Policy. Configure a Skill Requirement Rule.

Universal Containers wants to ensure emergency work is scheduled immediately, even if it violates normal scheduling constraints. Which Scheduling Policy should the Consultant recommend?. Customer First. High Intensity. Emergency Policy. Soft Boundaries.

A technician needs to capture a customer signature when completing a Service Appointment. Which Salesforce mobile app capability supports this requirement?. Salesforce mobile app with custom Lightning component. Field Service mobile app native signature capture. Chatter file upload from the mobile app. Custom Visualforce page in the mobile app.

Universal Containers wants technicians to work offline and sync data later. Which capability supports this requirement?. Salesforce mobile app offline caching. Field Service mobile app offline mode. Custom mobile SDK implementation. Chatter offline posts.

A dispatcher wants to quickly view upcoming Service Appointments for a technician. Which Field Service mobile app feature supports this?. Custom navigation menu. Agenda view. Gantt chart view. Report dashboards.

Universal Containers wants to ensure technicians have access to assets related to their Service Appointments. Which relationship enables this?. Asset related to Account. Asset related to Work Order. Asset related to Service Appointment. Asset related to Case.

A technician completes work and consumes parts during a Service Appointment. Where should the consumed products be tracked?. Work Order. Service Appointment. Work Order Line Item. Case.

Universal Containers wants to track technician productivity and utilization. Which object provides this insight?. Service Appointments. Work Orders. Time Sheets. Operating Hours.

Universal Containers wants to ensure that only qualified technicians are assigned to Service Appointments. Which configuration should the Consultant recommend?. Enable Skill Levels on Service Resources. Configure Skill Requirements on Work Types. Assign Skills directly on Service Appointments. Use Scheduling Policies with Soft Boundaries.

A dispatcher wants to minimize technician travel time between Service Appointments. Which Scheduling Policy goal supports this requirement?. Customer First. Minimize Travel. High Intensity. Emergency Policy.

Universal Containers wants to automatically generate Service Appointments when Work Orders are created. Which configuration should the Consultant recommend?. Enable Auto-Create Service Appointments on Work Types. Create a Process Builder on Work Orders. Configure a Flow on Service Appointments. Use a custom trigger.

A technician arrives on site but cannot complete the work due to missing parts. Which Service Appointment status should be used?. Completed. Cannot Complete. Dispatched. In Progress.

Universal Containers wants to prevent overlapping Service Appointments for technicians. Which configuration enforces this?. Enable Overlapping Appointments in Field Service settings. Configure Operating Hours on Service Appointments. Enforce Work Rules in Scheduling Policies. Use Gantt filters.

A dispatcher needs to schedule work based on technician availability and location. Which two objects are required for scheduling? (Choose 2 answers). Service Territory. Operating Hours. Work Order. Asset.

Universal Containers wants to ensure Service Appointments respect customer availability. Where should customer availability be defined?. Account Operating Hours. Contact Operating Hours. Service Territory Operating Hours. Service Appointment Time Windows.

A company wants to group nearby Service Appointments to reduce travel. Which Gantt action supports this?. Reshuffle. Group Nearby. Optimize. Reschedule.

Universal Containers wants to ensure follow-up appointments are scheduled with the same technician. Which feature supports this?. Preferred Resources. Skill Requirements. Scheduling Policy Hard Boundaries. Service Crew assignment.

A dispatcher wants to schedule emergency work immediately, ignoring optimization rules. Which Gantt action should be used?. Optimize. Reshuffle. Schedule. Emergency Dispatch.

Universal Containers wants to track parts usage by technician. Which object records this information?. Product. Asset. Consumed Product. Inventory Location.

A technician needs to work on multiple related tasks during a single visit. Which configuration supports this?. Multiple Service Appointments per Work Order. Multiple Work Orders per Service Appointment. Multiple Assets per Service Appointment. Multiple Cases per Service Appointment.

Universal Containers wants to restrict scheduling to technicians within a defined geographic area. Which configuration supports this?. Service Territory Members. Service Resource Skills. Operating Hours. Scheduling Policy Soft Boundaries.

A dispatcher wants to visualize different types of Service Appointments on the Gantt. Which feature supports this?. Gantt Actions. Gantt Filters. Gantt Palettes. Page Layouts.

Universal Containers wants to measure technician utilization. Which metric should be used?. Number of Service Appointments. Travel Time. Utilization Rate. Customer Satisfaction.

Universal Containers wants to ensure technicians are scheduled only for work they are certified to perform. Which configuration should the Consultant recommend?. Enable Skill Levels on Service Resources. Configure Skill Requirements on Work Types. Assign Certifications on Assets. Use Soft Boundaries in Scheduling Policies.

A dispatcher wants to optimize schedules while minimizing technician overtime. Which Scheduling Policy goal supports this requirement?. Minimize Travel. High Intensity. Minimize Overtime. Customer First.

Universal Containers wants to automatically assign the closest available technician. Which Scheduling Policy goal supports this?. Minimize Travel. Customer First. High Intensity. Emergency Policy.

A technician completes a job but needs to return another day to finish the work. Which feature supports this scenario?. Follow-Up Work Orders. Multi-Day Service Appointments. Service Appointment Reschedule. Work Order Line Items.

Universal Containers wants to ensure that scheduling respects technician lunch breaks. Which configuration enforces this?. Operating Hours with Breaks. Scheduling Policy Soft Boundaries. Service Territory Settings. Gantt Filters.

A dispatcher wants to prevent technicians from being double-booked. Which configuration supports this?. Enable Overlapping Appointments. Enforce Work Rules in Scheduling Policies. Gantt Color Palettes. Page Layout Validation Rules.

Universal Containers wants to track warranty-covered repairs. Which object should be used?. Asset. Work Order. Case. Warranty.

A technician needs to capture photos during service. Which Field Service mobile app capability supports this?. Chatter file upload. Native photo capture. Custom Lightning Component. Visualforce page.

Universal Containers wants to schedule work based on technician location in real time. Which feature supports this?. Live Location Tracking. Gantt Filters. Service Territory Hierarchy. Operating Hours.

A dispatcher wants to group appointments by proximity. Which optimization action should be used?. Optimize. Group Nearby. Reshuffle. Schedule.

Universal Containers wants to ensure accurate travel time calculations. Which routing option should be configured?. Aerial Routing. Street-Level Routing. Manual Routing. Territory-Based Routing.

A technician needs access to related Cases while working on a Service Appointment. Which relationship supports this?. Case related to Account. Case related to Work Order. Case related to Asset. Case related to Service Appointment.

Universal Containers wants to automatically create follow-up appointments after completion. Which configuration supports this?. Work Type Auto-Create Service Appointments. Scheduling Policy Emergency. Gantt Reschedule Action. Flow on Service Appointment.

A dispatcher wants to visualize technician capacity. Which object provides this information?. Service Territory. Operating Hours. Time Sheets. Service Resources.

Universal Containers wants to ensure technicians sync data after working offline. Which action should be taken?. Manual data export. Enable background sync. Require Wi-Fi connection. Disable offline mode.

A company wants to ensure technicians are scheduled fairly. Which Scheduling Policy goal supports this?. Customer First. High Intensity. Fair Distribution. Emergency Policy.

Universal Containers wants to track travel expenses per appointment. Which record should be used?. Expense. Time Sheet Entry. Service Appointment. Work Order.

A dispatcher wants to manually assign a technician ignoring optimization rules. Which action should be used?. Optimize. Emergency Dispatch. Group Nearby. Reshuffle.

Universal Containers wants to prevent scheduling outside service territory boundaries. Which configuration enforces this?. Soft Boundaries. Hard Boundaries. Gantt Filters. Operating Hours.

Universal Containers wants to optimize a fleet of resources operating across multiple days. Which three considerations should the Consultant consider when recommending a routing option? (Choose 3 answers). Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometers. Multiday work schedules only use aerial routing. Street-level routing incorporates Google Maps API and runs faster than aerial routing. Aerial routing is used if a service appointment requires estimating distance based on straight-line routing. Routing choice impacts optimization run time.