Topic 3: Principles of Effective Communication

What is one of the main benefits of good communication skills?. They eliminate conflicts completely. They improve personal relationships. They reduce the need for teamwork. They replace technical skills.

According to the text, communication skills help organizations mainly to: Increase bureaucracy. Avoid all misunderstandings. Enhance business performance. Reduce working hours.

Which element is the first principle in the Communication’s Decalogue?. Empathy. Active listening. Non-verbal communication. Sense of humor.

Being clear and concise in communication means: Using technical jargon. Speaking for a long time. Organizing ideas and being brief. Avoiding preparation.

Adapting to your audience mainly involves: Speaking faster. Ignoring cultural differences. Adjusting tone and language. Using humor in all situations.

Which of the following is part of non-verbal communication?. Email structure. Grammar accuracy. Body language. Vocabulary choice.

Practicing empathy in communication means: Agreeing with everyone. Understanding others’ perspectives. Avoiding feedback. Dominating the conversation.

Why are open-ended questions recommended?. They shorten conversations. They encourage dialogue. They limit responses. They avoid discussion.

What is cross-cultural communication?. Communication using technology. Communication within the same culture. Communication between people from different cultural backgrounds. Informal communication only.

Choosing the best communication tool mainly depends on: Personal preferences only. Cost and brand popularity. Message, audience and needs. Company size only.

Which tool is more suitable for real-time communication?. Email. Forums. Video calls. Shared documents.

Why are telephone conversations often more challenging?. They are too long. Speakers use formal language. Non-verbal cues are missing. They require written skills.

What should you do if you do not understand something on the phone?. Stay silent. Interrupt immediately. Pretend you understand. Tell the other person.

One key aspect of effective video conferencing is: Using informal clothing. Avoiding eye contact. Having a stable internet connection. Turning off the camera.

Why is camera position important in video conferencing?. It saves battery. It creates a natural visual connection. It avoids technical issues. It improves sound quality.

Which of the following is essential for good writing skills in English?. Long sentences. Grammar, spelling and punctuation. Informal tone in all texts. Repetition of ideas.

Audience awareness in writing means: Using complex vocabulary. Writing the same way for everyone. Tailoring the message to the reader. Avoiding structure.

An effective email subject line should be: Creative and long. Vague but attractive. Clear, concise and complete. Written in capital letters.

What is recommended at the end of a successful meeting?. Starting a new topic. Cancelling action points. Summarizing and assigning actions. Ending earlier than planned.

Effective feedback should consider: Only the manager’s opinion. Only positive aspects. Individual, other person and group perspectives. Only weaknesses.