Topic 5: Conflict management and negociations

What is the main objective of conflict management?. To eliminate all disagreements. To avoid communication. To take advantage of conflicts to improve oneself. To impose authority.

Task-related conflicts are mainly caused by: Personal feelings. Different management styles. Authority problems. Cultural misunderstandings.

Relationship-related conflicts are particularly harmful because they: Increase productivity. Improve motivation. Reduce employee morale and efficiency. Clarify responsibilities.

Which of the following is a source of relationship-related conflict?. Ambiguous instructions. Lack of planning. Cultural differences. Too many meetings.

Conflict at work can occur: Only between colleagues. Only with managers. Only with clients. With clients, suppliers, employees, managers, or departments.

The first step to end a conflict is to: Find a solution. Identify the origin of the problem. Manage emotions. Restore trust.

When trying to understand the origin of a conflict, the right question to ask is: Why is this person acting like this?. Who is guilty?. What does this person gain from this behavior?. How can I win?.

Which of the following is NOT mentioned as a common cause of conflict?. Lack of rules. Lack of transparency. Excessive salary. Lack of training.

Restoring trust begins by: Solving the conflict immediately. Avoiding the other person. Opening dialogue and facing the situation. Sending an email.

Why is it important to obtain consent before scheduling a conflict meeting?. It saves time. It avoids emotions. It shows commitment to solving the problem. It guarantees a solution.

Using “I” statements helps to: Blame the other person. Avoid responsibility. Express emotions without attacking. End the discussion quickly.

According to the topic, communication impact is mainly driven by: Words. Voice and body language. Written messages. Formal language.

When managing emotions during conflict, you should: Focus on emotions. Defend your position at all costs. Focus on facts and solutions. Avoid discussion.

Why is taking a break during a conflict sometimes useful?. To end the discussion. To gain authority. To reduce stress and regain calm. To avoid responsibility.

One key tip for managing conflict effectively is: Interrupt frequently. Focus on the person. Listen actively. Avoid common ground.

The best way to resolve conflict is to: Escalate it. Prevent it. Ignore it. Delegate it.

In negotiation, why should you never accept the first offer?. It is always incorrect. It shows weakness. It limits potential gains. It ends communication.

The anchoring technique refers to: Remaining silent. Making the final offer first. Giving importance to the first offer. Avoiding negotiation.

The preparation phase of negotiation includes: Closing the agreement. Making concessions. Anticipating objections. Formalizing contracts.

Negotiation should be understood as: A competition with winners and losers. A rigid process. A discussion to reach agreement. A confrontation.